Senior Manager, IT and Enterprise Applications

Full-time, indeterminate position

In Ottawa, ON

ABOUT US

The Canadian Nurses Protective Society (CNPS) provides legal advice, risk management services, legal assistance and professional liability protection related to nursing practice to over 140,000 eligible Canadian nurses across all Canadian provinces and territories. A non-profit legal support system created by nurses for nurses, the CNPS is specifically tailored to meet the professional liability needs of nurses in all professional nursing roles.

SCOPE OF POSITION

The Senior Manager, IT and Enterprise Applications leads a team, including external consultants, to ensures efficient and secure operation of CNPS IT Systems and Application infrastructures.

Reporting to the Director, Operations, the Senior Manager will oversee IT operational and strategic planning, from planning projects to allocating resources. The Manager will use a team-based and client focus approach to establish cloud strategies to support CNPS objectives and leads cloud migrations, and digital transformation.

Finally, the Senior Manager will work closely with stakeholders to recommend, develop, implement and support cost-effective solutions.

With the CNPS, you will enjoy a dynamic work environment, a collegial atmosphere and a rewarding career that provides opportunities for contributions at the leading edge of developments in the delivery of health care services in Canada.

KEY RESPONSIBILITIES

1) Team management

Lead IT team to manage, deploy, monitor and support of CNPS Information management systems, including telecommunications, operating systems, hardware, or software.
Manage IT team from recruitment to performance management.
Establish regular communications with management and end users regarding pertinent IT activities.
Build collaborative work environments between IT team and CNPS teams.

2) IT operations management

Make recommendations that align with CNPS’s goals, reflecting an awareness of external dynamics.
Translate business needs into IT specific requirements.
Develop business case and request for proposal.
Administer vendor, outsourcer and consultant contracts and service agreements.
Manage IT assets from IT hardware to software and equipment.
Prepare IT budget.
Communicate Information Technology (IT) & Information Management (IM) operations concepts to both technical and non-technical audiences.
Plan, prepare and ensure delivery of training to grow CNPS users’ know-how.
Ensure and document compliance with relevant regulations and standards.
Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing and service provision.
Develop and maintain CNPS system & solution inventory.
Develop, deploy, and audit backup and disaster recovery management.
Develop and lead audits to ensure compliance with relevant regulations and standards.

3) Solution deployment and System integration

Benchmark, analyze, and make recommendations for the improvement of CNPS IT/IM infrastructure/systems.
Collaborate with stakeholders to define business and systems requirements for new technology implementations (Oversee the standardization and rationalization of CNPS applications).
Lead the design, development, deployment, and integration of cloud services, enabling secure operations in the cloud environment. (Primarily Salesforce and M365-based solutions).
Manage the development of process documentation.
Strengthen integration among the information systems at CNPS by promoting best practices.

4) Cybersecurity

Accountable for security operations solution.
Oversees the alignment of Information Security activities with governing frameworks and standards. legislative, regulatory and contractual requirements that govern CNPS activities Leads, develops, creates and manages, IT Security Business Continuity (BC) planning including taking accountabilities for creating, testing and updating the plan on an ongoing basis
Develop and maintain a CNPS information security strategy in accordance with industry best practices (Cybersecure framework, Zero-trust).
Develop, implement and maintain compliance to access management policies
Regularly assess CNPS exposure to cybersecurity and other organizational risks and identify and implement appropriate mitigation plans and best practices.
Other duties as required or assigned by the Manager.

5) Other duties

Other duties as required or assigned by the Director and CEO.

REQUIREMENTS:

University degree or college diploma in Computer Science plus relevant certifications
A minimum of 10 years of relevant IT experience, which includes at least:
3 years in a leadership role.
3 years contributing to the success of midsize-to-large organization in Cybersecurity.
3 years in leading the design, development, deployment, and integration of cloud services.
3 years in system integration and change management.
2 years in IT policy management
Certified Information Systems Security Professional (CISSP) or Certified Information Security Manager (CISM)
Must be willing to commute/relocate to Ottawa

ASSETS:

Experience in cybersecurity audit
Knowledge of Cybersecure certification
Fluency in both English and French, written and oral
Experience with Salesforce implementation
Experience with designing and deploying SharePoint based document management system.

KEY COMPETENCIES:

Communication Proficiency.
Leadership.
Teamwork.
Problem Solving.
Technical Capacity.

WHY CHOOSE THE CNPS?

Competitive total compensation package, including salary, comprehensive health & wellness benefits, and defined benefit pension plan
Rewarding work in a dynamic, hard-working, positive team environment
Vacation allowance and sick leave
Peer mentoring and leadership opportunities
Social committee events

Please submit your cover letter and your resume to hr@cnps.ca. We thank all candidates for their interest; however, only those candidates considered for an interview will be contacted.

The CNPS welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

The Canadian Nurses Protective Society (CNPS)

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