Tenecom is an MSP that has been supporting small- to medium-sized businesses with their IT needs since 1986. We are a forward-thinking company, delivering secure, reliable solutions to a broad range of clients. We value excel on our client relationships and our focus on customer service.

Job Description:

We seek a motivated, Level 2/3 Network Specialist. The successful candidate will become part of our network and help desk team, providing remote and some on-site support, while using our automated tools to monitor the health and functionality of client environments. This full-time position has extensive opportunity for further training and promotion within our company. We are looking for a candidate that is excited about working in a progressive environment where their input is considered valuable.

Responsibilities:

Provide remote and on-site technical support for client issues while meeting customer service and response time (SLA) objectives
Available for after-hour/weekend on-call support
Configure new equipment including firewalls, servers, APs, networking, computers, switches, etc.
Familiarity with backup technology locally and in the Cloud.
Onboard new clients
Create and document internal processes and procedures and follow existing processes and guidelines for routine tasks.
Participate in team meetings by reporting status of tasks, quarterly initiatives, metrics, and helping identify and resolve service delivery and customer issues.
Your feedback and ideas are a key element of your involvement in our team, where all staff play an integral role in shaping customer service and deliverables.

Technical Requirements:

4+ years' experience with:

Microsoft Windows 10.
Microsoft Windows Server (all supported versions).Microsoft 365 management tools.
VMware ESXi deployment, maintenance, and debugging are a plus.
Familiarity with varied networking hardware: switches, APs, firewalls (experience and/or certification for SonicWALL, Fortinet, or Cisco Meraki is a plus.)
MFA.
Remote access and support tools.
Exposure and/or knowledge of current cyber solutions and technologies
Windows system applications, working with client 3rd party applications, and extensive confidence with debugging critical issues.
Exposure to Apple products and the ability to deploy and install supported products.

Skills and Certifications Tenecom prefers, but not limited to:

- Windows Server (supported versions)

- A+ Certification

- VMware (V7.x)

- MCSE

- Network appliances, firewalls, switches, wireless

- Cyber and security best practices

- Windows 10, 11

- MacOS

Competencies:

· Excellent communication skills, both written and verbal.

· Ability to relay technical concepts and issues to non-technical individuals.

· Ability to admit when you do not know the answer and demonstrate the desire to investigate.

· Manage multiple tasks simultaneously

· Self-motivated and self-directed with ability to work in a fast-moving environment.

· Access to a vehicle and a valid Ontario driver’s license.

· Must be able to pass a Criminal Background Check.

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