Create value at TC Transcontinental.

At TC Transcontinental, we've got it made, and that's because of the expertise of our team.

We have been driving innovation since 1976.

Founded 50 years ago and 4,000 employees strong, Transcontinental Inc. (TSX: TCL.A TCL.B), known under the TC Transcontinental brand, is a Canadian retail marketing services company, Canada's largest printer, and the Canadian leader in French-language educational publishing. Driven by the vision of a more informed, educated and prosperous society, TC Transcontinental propels its clients' success across the retail, education, book and information industries. With agility, creativity and boldness, we design and deliver innovative, high-value products and services.

We are looking for an AI/ML Engineer to work on building a multi-tenant, AI-driven promotional content platform for our customers.

This is a hybrid position, at our Mississauga offices.

This position is currently open and reflects a new position created to support organizational growth.

The salary range for this position is $110,000 to $125,000 per year, commensurate with experience, education, and internal equity. This range is provided to ensure clarity and promote equitable access to employment opportunities.

Responsibilities

When your actions lead to success:

Engineering

Design and build machine learning and generative AI components that integrate with our data platforms and infrastructure, built for automation, reliability, and operational efficiency.
Write clean, maintainable production code for our ML and LLM services and keep them straightforward to deploy and scale.
Take part in the ongoing development of our existing AI solutions: implementing changes, improving the architecture, and reviewing pull requests.
Work with large, real-world datasets, from extensive document collections to promotional product data.

Business rules and configuration

Analyze incoming business requirements and translate them into the platform’s rules and configurations.
Work out data conventions from real feeds when stakeholders cannot fully articulate them.
Spot conflicts between rules, propose trade-offs, and work with stakeholders to keep the overall rule system coherent.
Configure how content is rendered and laid out so it matches each of the customers style guides and production artwork.

Prompt engineering and LLM quality

Design and iterate on LLM prompts and few-shot examples for copywriting, brand extraction, and translation.
Evaluate prompt and model changes systematically so quality improvements are measured, not assumed by feel.
Maintain the curated reference data that grounds LLM outputs.

Validation and growth

Test generated output against real data, review it with content and business stakeholders, and iterate until the results meet the bar.
Keep learning: explore new techniques and advanced AI topics with a team that shares knowledge freely.

Qualifications

When your expertise drives us:

Bachelor’s or master’s degree in computer science, statistics, mathematics, engineering, or a related field
5+ years of professional experience in software engineering
2+ years of experience with GenAi/LLMs
Solid grounding in machine learning and deep learning
Strong Python knowledge
Hands-on experience with LLMs: prompt design, few-shot examples, structured outputs, and evaluating the effect of prompt and model changes
The ability to turn ambiguous business rules into precise, maintainable logic
You care about good software design, notice the small details in code and API design, and take pride in building systems that are robust and scale well
You hold yourself accountable for what you ship and communicate clearly and with empathy, including with non-technical stakeholders

Preferred qualifications

Strong asset: A research background or publication record.
Working familiarity with .NET (C#)
Hands-on experience with PyTorch, TensorFlow, JAX, LangGraph, or a comparable library
Experience building and scaling data-intensive systems
Experience with templating and configuration-driven systems (Jinja2, YAML)
Azure ecosystem: Azure OpenAI, Blob Storage, Service Bus, Key Vault
ML experiment tracking and evaluation tooling such as MLflow
Familiarity with print production or design automation workflows
French language skills (our output is bilingual, English and French) and retail merchandising domain knowledge

When Benefits Really Help You Live Better

We offer a comprehensive and flexible benefits package designed to support your well-being and help you thrive—at work and at home. Our offerings include:

Competitive compensation with performance-based incentives and retirement savings plans with company match
Customizable group benefits including health, dental, life, disability, and travel insurance
Paid time off
Employee perks such as discounts on insurance, wireless plans, travel, and more
Career development opportunities
A dynamic, inclusive work environment where your voice matters and your growth is supported

EEO

TC Transcontinental is committed to fair, transparent, and equitable hiring practices. We disclose that no artificial intelligence (AI) tools or automated decision-making systems are used in our recruitment or selection process.

TC Transcontinental is an equal opportunity employer committed to fostering a diverse, inclusive, and accessible workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other characteristic protected by applicable laws in the jurisdictions where we operate.

We are also committed to providing an inclusive and barrier-free recruitment and work environment—promoting dignity, independence, integration, and equal opportunity for all, including persons with disabilities. Accommodations, including alternative formats, will be made available for all parts of the recruitment and selection process. For more information or to request an accommodation please contact talent@tc.tc.

Send us your application. Create something with TC Transcontinental.

TC Transcontinental

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