Job Summary

MGT Consulting Group is a national leader in public sector management consulting and services that delivers diverse business consulting services to a wide range of public sector groups. Celebrating its 47th year in 2021, the firm attracts exceptional talent and empowers them to exceed client expectations as they navigate the dynamic demands of public agency performance.

As part of our Technology Solutions Group (Cira Infotech), you will be working closely with our remote NOC team, while delivering services for one of our valuable customers in Tuskegee, AL. Candidate will be responsible for maintaining client relations through prompt responses to issues and tickets, assisting remote NOC with physical hands and eyes, reporting potential issues to senior management in a timely fashion. If you are looking for a job that challenges you and gives you the opportunity to make an impact, where ideas are encouraged, and an entrepreneurial spirit is essential, then MGT Consulting may be the place for you.

MAJOR AREAS OF RESPONSIBILITY

Provide first level phone and email technical support.
Work with remote L2/L3 NOC engineers to resolve network connectivity issues.
Provide hands and eyes support for remote L2/L3 engineers
Prioritize and triage phone, email and monitoring system incidents.
Document all work performed in a highly detailed and accurate manner in the incident ticketing systems. Adheres to all special instructions and documented processes.
Escalate relevant incidents to remote Tier II Engineering or Management based on complexity or time constraints.
Assist and /or consult with Tier II or management to achieve company defined SLAs.
Develop and maintain excellent customer relationships.
Troubleshoot and resolve network issues such as connectivity (LAN and WAN), switching and routing. Maintain inventory of all network and security assets
Respond to user connectivity issues relating to Network and Security infrastructure.
Available onsite between 8AM-5PM CST. Attend to any outages outside the normal working hours and address any issues.

Requirements

Technical Requirements:

Understanding of TCP/IP, LAN, WAN
Routing & Switching – VLANs, 802.1q VTP, Spanning-Tree, EIGRP, OSPF, BGP, etc.
Firewall technologies like – Palo Alto, SonicWall, etc.
Thread features like IDS/IPS, Anti-Virus, Anti-Bot, Anti-Malware, etc.
Understanding of common applications like Active Directory, DHCP, DNS, SNMP, SMTP, MS-SQL, SSH, Telnet, FTP, Radius, etc.
Understanding of VOIP technologies like SIP, UCS, etc.

Minimum Qualifications

2 years or more experience in Network & Security or Desktop support services
Bachelor’s degree or higher in Computer Sciences, Information Technology, Information Services

PREFFERED QUALITIFICATIONS

Desktop or systems support experience.
Experience working in NOC/SOC teams
Familiarity with Linux and Windows servers is preferred.
Effective communication skills, both verbal and written
Ability to successfully interface with a wide range of personnel within the team.
CCNA or equivalent certification

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