The IT, Records Information Management (RIM), and Telecommunications Manager oversees all IT, RIM, and telecommunications infrastructure and services and includes responsibility for networks, cloud services, cybersecurity, virtualization, backups, disaster recovery, data centre operations, and telecommunications site administration, in accordance with TRTFN policies and applicable legislation.

This position leads the development and management of a government-wide RIM system. The Manager will implement a physical-to-digital records scanning program, administer RIM software, and oversee privacy and Freedom of Information (FOI) requests. All information management activities must align with OCAP® principles.

ABOUT THE TAKU RIVER TLINGIT FIRST NATION (TRTFN) : The TRTFN is situated in its traditional lands in the community of a Atlin, British Columbia. TRTFN is governed through the adoption of a traditional Tlingit clan system of governance and is moving forward as the responsible decision makers of their territorial lands and waters. The TRTFN territory covers over 40,000 sq/km and includes what is now known as British Columbia, Yukon, and Alaska/US. Its territory contains high mountains, expansive forests rich with wildlife and salmon filled wild rivers. As responsible decision makers, TRTFN is embarking on a course necessary to ensure the continuation and advancement of its rights and interests in all matters impacting the traditional territory. This will assist TRTFN in ensuring the preservation of what is Tlingit.

LIVING IN ATLIN: Atlin is a small community of about 470 people in northwestern British Columbia, located on the eastern shore of Atlin Lake (Áa Tlein in Tlingit, meaning “big body of water”). Surrounded by mountains and connected to the Yukon by a hard-surfaced, all-season road, Atlin combines natural beauty with a close-knit community lifestyle.

The town offers essential services, including grocery stores, a post office, government agent, nursing station, RCMP detachment, churches, a K–12 public school with small class sizes, day care, volunteer fire department, museum, marina, small airport, parks, playgrounds, laundromat, gas stations, restaurants, and accommodations. Communication is available through landline, satellite, fibre optic, and cell service.

Residents enjoy affordable, family-oriented living with access to a wide range of activities such as fishing, hiking, camping, canoeing, kayaking, snowmobiling, hunting, boating, skiing, and mountain biking. Living within the traditional territory of the Taku River Tlingit First Nation (TRTFN) also provides opportunities to learn about Tlingit culture and traditions while exploring the many adventures the territory has to offer.

DUTIES AND RESPONSIBILITIES:

Infrastructure and Systems Management

Manages day-to-day network operations, including Microsoft 365, SharePoint, and department-specific software;
Oversees contracted IT providers for monitoring, troubleshooting, and maintaining infrastructure (firewalls, routers, switches, access points, VPNs, telecommunications tower);
Ensures O/S patching, upgrades, server/network/storage/endpoint lifecycle maintenance, and maintains a 24/7 disaster recovery (DR) plan;
Manages email servers, VoIP communication systems, and telecommunication site tower and associated services in collaboration with IT contractors;
Ensures the data centre is monitored for temperature, security, connectivity, and all user license agreements and third-party relationships are maintained;
Ensures comprehensive emergency communication systems (VHF radio, FM override, 911 access) and other protocols are in place for the TRTFN government and citizens;
Manages specialized contracts for device maintenance, automated reception, security systems, surveillance, and other IT-related services.

Security, Compliance & Access

Ensures the application of best practice cybersecurity operations, including monitoring, detection, and response, as well as conducting operational vulnerability assessments, implementation of corrective measures, and addressing security risks proactively;
Maintains a functional security system across all TRTFN facilities, providing on-demand digital access for TRTFN;
Administers requests for personal and government information by receiving, assessing, and coordinating responses; reviews requests, determines disclosure in accordance with privacy principles and policies, compiles responsive records, and prepares disclosures with necessary redactions;
Remains informed on emerging trends in privacy and freedom of information, and develops and maintains networks with First Nations, governments, agencies, boards, committees, and the private sector in these areas as they pertain to best practice.

Operations, Support, and Training

Ensures all specialized software is updated and relationships with staff and vendors are maintained to ensure seamless service provision;
Evaluates and implements emerging technologies at an operational level to enhance efficiency, security, and performance;
Provides advanced technical support and troubleshooting for hardware, software, email, and network issues;
Ensures security awareness training for all staff is carried out in collaboration with IT contractors.

Vendor and Asset Management

Manages vendor operations, including procurement, service agreements, support contracts, inventory, maintenance, and software/security upgrades.

IT Collaboration and Leadership

Provides day-to-day management, checking of user error reports/requests, direction, and support, ensuring effective task delegation and performance monitoring to staff and contracted service providers;
Supports privacy and security initiatives as directed, supporting effective IT governance practices;

Records Information Management (RIM) System

Implements, with assistance for RIM consultants, a government-wide records classification system, retention/disposition schedules for all TRTFN records, and related policies, procedures, and processes (e.g., imaging and confidentiality).
Oversees file inventory, classification, and the migration of records to SharePoint, including dashboard setup with RIM consultants.
Provides staff and departments with guidance on file management, organization, indexing, storage, retrieval, and disposal.

Other related duties as assigned from time to time.

SUPERVISORY RESPONSIBILITIES

Oversees contracted IT service providers, ensuring compliance with agreements and quality of service.
Supervises one full-time IT Administrator, providing direction, evaluation, and support.

EDUCATION

Bachelor’s degree or higher in Computer Science, Information Systems, Information Technology, or Computer Engineering.
An equivalent combination of education and experience may be considered.
Minimum of five (5) years’ IT management and administration experience, preferably in an Indigenous governance setting.
Experience with IT infrastructure projects, vendor management, and records management program implementation.

KNOWLEDGE

Expert knowledge of Microsoft 365, network infrastructure, telecommunications systems, backup solutions, and cybersecurity tools.
Comprehensive knowledge of records and information management functions.
Understanding of Indigenous rights and title, with experience in cross-cultural environments.
Familiarity with the Freedom of Information and Protection of Privacy Act (FOIPPA) is an asset.
Knowledge of Tlingit language, culture, and heritage is a strong asset.

SKILLS & ABILITIES

Strong problem-solving and troubleshooting skills in complex technical environments.
Skilled in databases, queries, complex searches, data extraction, and reporting.
Strong organizational skills with the ability to manage multiple priorities and projects.
Effective communication and collaboration skills, with the ability to explain technical information clearly.
High level of integrity, confidentiality, and accountability.
Ability to remain calm and professional under pressure, demonstrating sound judgment and decision-making.

TRAINING REQUIRED

All employees are expected to participate in employer-provided training. Topics include but are not limited to:

Trauma-Informed Care
Lateral Kindness
Workplace Harassment and Violence Prevention
WHMIS

CONDITIONS OF EMPLOYMENT

Valid Class 5 driver’s license and clean driver’s abstract.
Acceptable RCMP Criminal Record Check and Vulnerable Sector Screening (within the past 2 months).
Acceptable professional employment references.

WORKING CONDITIONS

Primarily office-based, with occasional work in indoor/outdoor IT infrastructure environments in all weather conditions.
Standard hours are Monday to Friday, 8:30 a.m. to 4:30 p.m.; additional hours may be required from time to time.
Some duties may be performed remotely, where appropriate.
Extended periods of screen time and desk work are common.
May require on-call or after-hours availability to address urgent system issues.
Occasional travel may be required.
Physical ability to lift and handle IT hardware weighing up to 18 kg (40 lbs).

Job Types: Full-time, Permanent

Pay: $80,000.00-$90,000.00 per year

Benefits:

Dental care
Extended health care
On-site parking
Paid time off
Relocation assistance
RRSP match

Work Location: In person

Taku River Tlingit First Nation

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IT, RIM & Telecommunications Manager