Overview:

Synoptek

We think globally, act locally. As a Managed Services Provider Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum are seeking to add a Field Support Engineer I to our talented team. Synoptek is a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. Want to see what we’re made of? Head to Synoptek.com.

When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber level of team, results, growth and clarity. You are our ultimate investment and as part of that you will have access to continuous clarity in your personal and professional development, a team who has your back, mentorship to achieve rock-star level results. We foster a fun and connected environment with employee benefits extending beyond general compensation and into inspired camaraderie, beer-thirty, general office mayhem, a little fun in the midst of the chaos and an invested culture of learning.

Responsibilities:

Field Support Engineer I

A Field Support Engineer I will provide onsite support to some of our key clients. We are looking for someone with an IT consulting background or history of field support experience. This role requires high energy, a strong in-person presence. This position will require a valid driver’s license for the field support engineer to commute between clients as well as:

Ability to provide advanced end user support in an enterprise environment
Ability to support Windows & Mac Operating Systems
Ability to provide daily support to executive level personnel working within the non-profit, financial, marketing and technology industries

Qualifications:

Minimum Qualifications

Bachelor's degree or equivalent experience
Have one of the following or able to obtain within 6 months of employment: MCITP, MCDST, MOUS, ITIL, VCA, CCA
3+ years technical experience
3+ years position specific
1+ years mentorship experience
3+ years of Project/ Client Engagement/ Customer Facing
Advanced troubleshooting support of the Microsoft Office Suite
Intermediate understanding of Active Directory (WINS, DNS, GPO)
Intermediate support of MS terminal services, Citrix, VMware
Advanced ability to troubleshoot remote access issues
Basic knowledge of Firewall/Router/Switch/WAP (Configuration, maintenance & troubleshooting)
Driver’s License

Preferred Qualifications

Proficient written and verbal communication
Excellent customer service
Experience presentation communication
Analytical and innovative problem solving
Entrepreneurial and forward thinking
Experience supporting clients and executives

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.

Synoptek

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Field Support Engineer I