We're looking for the right fit! If you're seeing this posting, we're still searching for the right candidate to join our SGW family! Could this be you?

Would you like an opportunity to contribute new ideas, where new perspectives are welcomed? How would you like to become a part of an innovative, family oriented and fast-growing organization? Then please read on!

Who we are:

For over 100 years, Superior Glove Works Ltd. (Superior Glove) has led the industrial safety market in the design and manufacture of innovative, high-quality gloves and sleeves. Based out of Acton, Ontario in Canada, Superior Glove has grown from humble beginnings to a global contender with facilities all over the world and a product offering of over 3,500 different gloves and sleeves. Superior Glove offers leading-edge safety gloves and sleeves to protect against a multitude of hazards including cuts, impacts, punctures, abrasion, heat, and cold.

Does this sound like you?

Do you put people first? Are you passionate about creating a great product experience for customers? Are you innovative? A self-starter? Adaptable? Like to have fun? You could be part of the Superior Glove Works team! If you have superior communication skills, are a highly analytical, innovative and motivated individual with the ability to provide appropriate business solutions, please read on!

Superior Glove Works Ltd. is currently seeking an IT Network Analyst to work out of its global headquarters located in Acton, ON, Canada. You will be responsible for supporting all our SGW locations, including Acton ON, Point Leamington NL, Springdale NL, Honduras, Cheektowaga NY, and Edmonton AB.

Job/Position Summary:

Reporting to the IT Infrastructure Manager, the IT Network Analyst is responsible for providing day-to-day support to the users within Superior Glove Works Ltd. for any system problems that they may encounter. The IT Network Analyst will be responsible for network support issues, laptop-related problems, (software and hardware), and server and infrastructure related issues. Issues that cannot be resolved internally will be escalated to the appropriate support vendor to address.

This individual is an escalation point for Level 2, 3 and 4 Help Desk tickets, reviewing requirements, and resolving requests as assigned. This role acts as a liaison within the IT team to help bring tasks to a close. This role is the system administrator for key applications, maintaining the backend configuration admin console and user access rights. This individual is also responsible for business IT requests, such as setting up new hire equipment, providing IT onboarding instructions and moving equipment during internal office relocations. This role participates in IT projects and project task deliverables as assigned.

This individual must have excellent problem-solving skills and superior customer service skills. The successful candidate is also passionate about security and data protection. This position requires on call after hours rotational support, for scheduled maintenance and monitoring, and infrastructure emergencies.

Responsibilities:

Responsible for effective call management includes logging, monitoring / updating, prioritizing and resolving calls in a timely fashion
Provide professional technical support as a first point of contact by communicating clearly and positively with clients
Ensure customer satisfaction by providing solutions and exceptional customer support.
Monitor and manage physical drives (i.e., failures and replacements).
Managing virtual machine backups using Veeam Backup & Replication
Managing Microsoft Intune and Autopilot for provisioning PC’s, handhelds, etc.
Supporting wireless devices, including Wireless Access Points, in a warehouse environment
Coordination of IT network and security processes
Maintenance of all internal systems; support for network and security services.
Perform routine audits for various network systems.
Asset management, working with vendors & create detailed documentation of software licensing and purchase records
Policies and Procedures as well as Cyber Security procedures and MS Office training.
Troubleshoot and assist users with network connectivity, software/application, Voice Over IP (VoIP), Virtual Private Network (VPN), and operating system issues utilizing JIRA helpdesk software for ticket tracking
Create new users and accounts and managing user administration, group memberships, and file permissions
Troubleshoot hardware devices such as office printers, mobile devices, switches, routers, and laptops
Escalate problems as required to the IT Manager, and/or appropriate service provider.
Decommission and redirect user accounts, group membership, and file permission as required

Qualifications & Requirements:

Post-secondary Computer/Systems Diploma and/or Degree
Minimum 5 years of experience in an IT Network Support role
Experience in a support role educating and training end users (i.e. Office 365, Teams, SharePoint and SaaS applications)
Strong interpersonal and communication skills (oral and written) with ability to work effectively with both business clients and technical team members
Ability to problem solve technical issues with a strong sense of urgency
Strong record keeping/documentation skills with an ability to securely protect and maintain confidentiality of personal data
Strong decision-making skills regarding ticket prioritization and assignment
Must possess strong interpersonal skills for working with team members and internal customers
Valid passport and driver’s license with satisfactory driving record
The following certifications are considered an asset but are not required to apply: Cisco Certified Networking Professional (CCNP) Cisco Certified Networking Associate (CCNA)Cisco Certified Internetwork Expert (CCIE)CompTIA Network+
Proficiency in Spanish both written and verbal would be considered an asset. Preference will be given to candidates who are fluent in both English and Spanish.

Why work for us?

Superior Glove is an equal opportunity employer, and we encourage and welcome applications from candidates from all backgrounds. We are committed to fostering an inclusive work culture to ensure every voice is heard and valued.

When you work at Superior Glove, you are part of the family!

Some of the benefits/perks include:

Listed as one of Canada’s Best Managed Companies, past 10 consecutive years.
2020 and 2021 awarded SME, part of the top 100 employers in Canada!
2021 Excellence Award as one of Canada’s Safest Manufacturing Employers
Equivalent of three weeks’ vacation per calendar year to start for all permanent, full-time team members PLUS two paid days off on Christmas Eve and New Year’s Eve!
Health, Dental, Vision, Extended Benefits, Group RRSP Plan, Health Savings account, etc.
Join our online company Recognition Program, gain access to fantastic rewards, including team member referral program
As part of the “family” you can join in on our community involvement, staff lunch adventures, annual barbeques and company events!

…And much more!

We are a family owned and operated company meeting international standards by “Improving Occupational Hand Protection through Innovation”. Please send your resume and cover letter with “IT Network Analyst” in the subject line.

Superior Glove strives to create a respectful, accessible, and inclusive work environment. Upon individual request, the company will endeavor to remove any barrier to the hiring process to accommodate candidates with disabilities.

Job Types: Full-time, Permanent

Benefits:

Casual dress
Company events
Dental care
Employee assistance program
Extended health care
Flexible schedule
Life insurance
On-site gym
On-site parking
Profit sharing
Tuition reimbursement
Vision care
Wellness program

Schedule:

8 hour shift
Monday to Friday
On call
Weekend availability

Ability to commute/relocate:

Acton, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have previous experience in a distribution or manufacturing environment?
What are your wage expectations for a role like this?

Education:

Bachelor's Degree (preferred)

Experience:

IT support: 5 years (required)

Work Location: In person

Superior Glove Works Ltd.

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