State Window Corporation, Awarded Canada's Best Managed Company of 2021, 2022 , and 2023 is a PROFIT 500 manufacturing and construction company located in Vaughan, ON.Together, we manufacture, design and install window wall, curtain wall, metal panels, glass and railing systems for high rise condominiums. We are looking for individuals who are interested in thriving professionally at a rapidly growing company with an inclusive and engaging culture. A career at State Window Corporation means you can become a part of a clear purpose: one that brings change, innovation, and quality to city skylines, one project at a time.

Our team of talented and determined individuals, are endlessly driven by our core values: Empowered by Innovation, We Make It Happen, Family and Brutally Honest. We take pride in our work, people, and dedication to quality, every step of the way. Apply today if you are qualified applicant looking for a challenging and rewarding career!

IT - IT Service Desk Technician Level 3

Education

IT Service Desk Technician (Level 3) is responsible for reporting to the IT Director on all computer, technical and data related matters. Duties and responsibilities include but are not limited to the following:

Bachelor's Degree or Diploma in Information Technology, Computer Science, Software Engineering, Management Sciences or Business Studies
CompTIA A+ Certification

Years Of Experience

Degree or diploma in Information Technology or Computer Sciences
CompTIA A+ Network
Microsoft, Fortinet, Azure, and Office 365 Certification

Working Conditions

Able to lift up to 30lbs without assistance
Abide by the safety rules of the facility
Valid G driver's license and a personal vehicle is required
Availability to work evening, weekend, and holidays as required

Intermediate Level

Position for incumbents wishing to pursue a career as an expert in IT systems administration and service desk technical support
Exceptional organizational skills with the ability to effectively prioritize and execute tasks in a dynamic and fast-paced environment
High level of social interaction with other technicians, programmers, plant and office employees
Communication with coworkers daily by telephone, email and in person
Advanced business experience hosting, maintaining and migrating systems in irtualized environments (Hyper V/VMware)
Advanced knowledge of networking protocols DHCP, DNS, NAT, LDAP, TCP/IP, routing, switching, load balancing, and VLANs in a corporate environment
Expert in creating and modifying PowerShell scripts to perform administrative tasks
Experience managing enterprise level backup technology both on premises and in the cloud
Enjoy new challenges and the opportunity to problem solve technical isues escalated by Level 1 technicians
Ability to present technical concepts and ideas to non-technical staff and management
Experience managing, deploying and supporting end user software installations for such programs as Microsoft Office 265, Teams, Bluebeam, AutoCAD, Inventor, On-Screen Takeoff DocuSign, Sage 300, Malwarebytes
Experience in assembling/disassembling workstation, terminals, and servers to troubleshoot individual component failures and coordinate upgrads as required.

Job Specific Duties

Perform out of box setup, domain joining, software installation, updating and testing of Windows Servers and user workstations following onboarding documentation procedures
Administer and maintain remote monitoring and management (RMM) toolsets to provide support to end-users
Install, update, configure, and patch Microsoft Windows in a domain environment
Assist in providing Level 1 and 2 admins with escalated support requests for software, hardware, and networking issues
Implement and maintain security policies and assist staff with regular login credential resets across services as needed
Review, escalate, and respond to support tickets via an IT Service Desk
Maintain detailed and accurate IT asset records
Configure and troubleshoot VPN connections for staff working remotely
Administer, patch, and support on premises security IP camera systems
Assist staff with Level 2 email issues related to Outlook, Exchange and Mimecast email sanitzation
Maintain door access control scheduling and modify zones and user access records as required by the IT Director and CAO
Deploy and troubleshoot printers, scanners and faxing technology within an enterprise environment
Administer an MDM (Mobile Device Management) console and deploy policies, push updates and generate reports on company mobile assets
Integreate and maintain two-factor authentication solutions for local user login and cloud-based services
Maintain a VOIP based PBX telephone system; add/modify users and troubleshoot advanced issues as needed
Terminate, install and troubleshoot networking cabling based on industry wiring best practices
Manage network Firewall and gateway policies and handle migration to new platforms
Maintain user access, roles, privileges and distribution groups in Active Directory, and Microsoft Azure
Coordinate vendor hardware and software support requets as needed to maintain end user workstation and server operations
Monitor and ract to endpoint and server security system events via RMM and antivirus real time reporting
Implement and maintain IT security controls using current cybersecurity best practices
Proactively identify user and company needs, evaluate software/hardware and work with the IT Director to improve the user experience
Review event logs on servers, switches, firewalls and Office 365 as part of normal security
Create SOP documentation for troubleshooting steps and procedures
Provide Level 3 escalated support for company email hosting and sanitation systems (Exchange/Mimecast)
Deploy and troubleshoot printers, scanners, and faxing technology within an enterprise environment.

Interested in learning about State’s perks and benefits? State offers the following:

Benefits package including dental, medical, and paramedical benefits, prescription glasses and safety shoes reimbursement, 2 weeks vacation, 6 personal days, Birthday off day, yearly salary review, yearly performance-based bonus, discounted group home/auto insurance, RRSP program, Goodlife Fitness corporate membership, summer hours, Wellness Program, Recognition Program, State Children Education Fund, Training and Development, reoccurring staff social events and more!

Providing equal opportunities to all individuals, employment and advancement decisions at State Window Corporation are based on merit, qualifications, and ability. State does not discriminate in employment opportunities or practices because of race, colour, religion, sex, gender identity, gender expression, sexual orientation, place of origin, age, disability, family status or marital status, or any other ground as set out in the Human Rights Code.

State is committed to providing accommodation, accessible formats and communication supports for the interview upon request. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we shall ensure that all employees, clients, and visitors receive the same value and quality by identifying, removing, and preventing barriers.

State Window Corporation

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IT Service Desk Technician Level 3