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Information Technology

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Administrative Office of the Courts - AOC

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2 hours ago Post Date

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Job Summary

Acting under the supervision of a senior team member, this position examines information to help identify risks and threats then recommends and helps implement strategies to stop those threats from adversely affecting the agency’s network or property. In this role, you will work under a senior team member to develop your skills and learn more about the tools and techniques used to be more effective in your job.

To be successful in this role a candidate must possess excellent customer service, observation, communication skills, and acute attention to detail. The candidate must be able to effectively solve problems with limited direction. The candidate must demonstrate proficiency managing systems and preventing threats.

Job Responsibilities and Performance Standards

Actively monitors and supports internal and external infrastructure systems (Incident & Problem

Management), liaising with colleagues as necessary

Compiles comprehensive audit reports identifying potential risks / threats
Reports on Key Performance Indicators (KPIs) in relation to governance, compliance, and regulation; ensures thorough and accurate reporting to relevant stakeholders
Advises and supports IT with defining specific information security controls and policies
Lead the security awareness program and ensure all staff achieve regular completions
Assists with security assessments in relation to projects and change management
Maintain the threat and information risk register and recommend the appropriate remediation
Develop general and detailed documentation describing system specifications and operating instructions
Ensure infrastructure, applications, and data security/privacy controls are maintained in compliance with department and regulatory policies
Participate as a member of the Service Desk support team resolving client-side issues as and when needed
Develop appropriate project related documentation/business cases. Implement projects in accordance with policy ensuring the identified goals and objectives are delivered on time and within budget
Procure IT related resources in line with company policy and ensure accurate record of assets is maintained
Support business continuity processes (backups, replication, etc.) through continued documenting and testing of infrastructure environment
Liaising and maintaining appropriate relationships with third party vendors and customers
Help staff with use of the company systems, providing training where necessary
Responds to internal and external inquiries and requests for security support while providing direct assistance and issue resolution to security incidents and threats across the agency’s infrastructure.
Collaborates with other I.T. staff to develop and improve the creation and maintenance of supporting documentation.
Monitors and utilizes an enterprise helpdesk ticketing system to effectively communicate with other team members and clients.
As assigned, directly assists or supports other I.T. projects and initiatives.
Fosters innovation by continuing to familiarize themselves with new trends, technologies, and best practices relevant to their role.

Minimum Skills, Training, And Experience

CompTIA Security+, CASP+, CySA+ certification or equivalent
Certified networking credential (CompTIA Network+, Cisco CCNA) or equivalent
1 or more years of experience managing an endpoint security solution
Strong problem-solving abilities
Familiarity with common I.T. protocols, technologies, and systems
Thorough understanding of Microsoft Windows 10 and Microsoft Office applications
Experience with an enterprise directory (e.g., Azure Active Directory)
Excellent interpersonal and customer service skills
Possess the ability to communicate complex and technical concepts to a non-technical, general audience

Due to the volume of applications received, we are unable to provide information on application status by phone or email. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring manager to complete next steps in the hiring process.

Applicants who require accommodations for the interview process should contact resume@georgiacourts.gov or call 404-463-0638. The JC/AOC will attempt to meet reasonable accommodation requests whenever possible.

The JC/Administrative Office of the Courts is an Equal Opportunity Employer

Additional Information

Agency Logo:
Requisition ID: INF01YI
Number of Openings: 1
Advertised Salary: $50K - $60K
Shift: Day Job

State of Georgia

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