Responsibilities

Provide remote technical support
Management of client computers, networks, and their applications
Assist with disaster recoveries and backup maintenance
Investigate security alerts and initiate incident response
Proactively monitor client systems using a combination of monitoring tools and alerts
Follow-up with clients, provide feedback and see assigned issues through to resolution
Escalate unresolved issues to the next level of support
Update tickets, maintain client IT documentation and enter client time records
Shift schedules – Mon-Fri, 8:45am-5:15pm – 1 recurring late shift/week, 12:45pm-9:15pm

Requirements

Good communication, organizational and time-management skills
Strong client service skills and confidence when interacting with clients
Demonstrate a history of technology interest or tinkering
Multi-tasking skills and teamwork
Strong proficiency in English – both spoken and written
IT diplomas, industry certifications or equivalent professional experience are an asset
Clean criminal background to be completed annually

Location

Work is conducted in-office (Summerside, PE)
Core business hours: Mon-Fri, 8:45am-5:15pm

About Us

Founded in 2006 with headquarters in Toronto and having created a PEI-based service desk in 2018 Starport is a leading Managed IT Service Provider (MSP) in Canada. With a strategy of no inbound calling, a team of over 40 professionals provides remote support, network management, cyber security, and disaster recovery servicesto more than 150 small to medium sized businesses across North America. We are confident that you will enjoy working in a waterfront office with an energetic team in beautiful PEI, while engaging with cutting-edge technology gear and tools. We provide regular training and certification opportunities and have an internal lab for testing and hands-on learning.

Please visit www.starport.ca for more details.

Our current requirement is for five (5) junior or intermediate IT Support Technicians to start before Jan-2023.

Only regional applicants will be considered for this position.

We will endeavor to contact qualified candidates within 5 business days to schedule a telephone interview.

Job Types: Full-time, Permanent

Salary: $19.00-$25.00 per hour

Benefits:

Dental care
Extended health care
Life insurance
On-site parking
Vision care

Schedule:

8 hour shift
Day shift
Monday to Friday

Supplemental pay types:

Bonus pay

Starport Managed Services

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IT Support Technician