SUMMARY

Perform Level 1 tech support fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and application. Monitor central ticketing system to ensure timely resolution of issues. Document any and all changes to client environments.
COMPETENCIES

Basic Cyber Security knowledge
Basic IP phone knowledge
Help Desk / Ticketing system
PC troubleshooting
Basic Network knowledge
Accountability
Attention to Detail
Communication
Time Management

JOB DUTIES AND RESPONSIBILITIES

Review help desk ticketing system
Perform level 1 review and support
Re-image tablets, laptops and desktops
Update Asset Management System
Install and upgrade software / hardware
Be able to interact with Suppliers
IP and mobile phone support

QUALIFICATIONS

1- 3 years of experience in the technology / support field
Good communication and interpersonal skills
Experience with Windows and iOS operating systems
Availability to be on call to support West Coast users.

EDUCATION and/or EXPERIENCE

Proven experience as IT support or similar role
Experience in analysis, implementation and evaluation of IT systems and their specifications
Basic understanding of computer systems (hardware/software), networks etc.
Good communication abilities
BSc/BA in computer science, engineering, or relevant field.

WORK ENVIRONMENT

Fast-paced environment with frequent interruptions. The noise level is low to moderate.
Interaction with customers and employees
Extended periods of sitting

Job Types: Full-time, Permanent

Schedule:

8 hour shift
Day shift

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