Position: ITS Endpoint Officer

Union/Association: ASG

Posting #: NT-2023-025

Date Posted: February 28, 2023

Closing Date: March 12, 2023, 4:00 p.m.

Employment Status: Permanent, Full-Time

Work Hours Schedule: 35 hours per week

Location: Catholic Education Centre, Wallaceburg

Hourly Pay Rate Range: $71,050.00 – 86,848.94

Start Date: April 3, 2023

Responsibilities

Reporting to the Coordinator Networks and Administration, Information Technology Services, the Endpoint Specialist will:

· Manage and provide advanced technical support for end-user technology, including Office 365, Exchange, Multi-Factor Authentication, Microsoft Intune, VOIP/Teams Phone, Teams, SharePoint.

· Configure and maintain print services, including setup and management of printers, print queues, and drivers

· Configure and maintain Google Management Tools.

· Managing user accounts and access and implementing endpoint security measures.

· Plan, design, implement and maintain the latest Microsoft End User computing technologies.

· Collaborate with IT team members and other departments to ensure the smooth operation of end-user technology and network infrastructure

· Document and track all incidents, and resolutions using the IT service management tool

· Accountable for recommending and implementing changes to improve the use, security, and stability of end-user technology, and participate in change management process

· Ensure adequate patching and reporting of vulnerabilities are remediated in a timely manner.

· Ensure all end-user assets are properly managed.

· Lead and participate in IT projects and initiatives related to end-user technology, device management, network infrastructure.

Qualifications and Skills

· Minimum 3-year college diploma/university degree in Information Technology, Computer Science, or a related field.

· At least 2 years’ experience providing technical support for end-user technology.

· Experience with Azure Advanced Threat Protection (ATP) and Azure information Protection (AIP)

· Experience with Azure AD Connect, Azure AD Domain Services

· Experience with PowerShell and Azure CLI, SQL, SCCM, and developing reports.

· Experience with remote terminal services and VPN

· Strong analytical and problem-solving skills

· Excellent communication and customer service skills

· Strong attention to detail and ability to work in a fast-paced environment

· Function effectively both as an independent contributor and as a collaborative team member.

· Microsoft Azure certification is a plus.

Includes a comprehensive benefit plan. This is a full-time position, 35 hour per week in-person

position, with flexibility for work from home, and is part of the Board’s union-exempt Administrative Management Group.

Accommodation

The St. Clair Catholic District School Board is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of the applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process; see Accessibility Standards for Customer Service Policy (http://www.st-clair.net/policies.aspx).

Please advise the Human Resource Services Department to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation measures will be addressed confidentially.

Thank You

We thank all applicants for their interest; however, only those selected for an interview will be contacted. The successful candidate will be required to provide a satisfactory Criminal Background Check as a condition of employment.

Job Types: Full-time, Permanent

Salary: $71,050.00-$86,848.94 per year

Benefits:

Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off

Schedule:

Day shift
Monday to Friday

Education:

DCS / DEC (preferred)

Experience:

technical support: 2 years (preferred)

Work Location: One location

Application deadline: 2023-03-12
Expected start date: 2023-04-03

St. Clair Catholic District School Board

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ITS Endpoint Officer