Main Purpose of the Team

This role is part of our Store Technology team who work closely with store partners, clinics and business development to provide an IT operational, infrastructure deployment and consultancy service. Operating alongside other delivery departments, our IT services function are responsible for design recommendations, delivery and support of IT infrastructure within the retail stores.

The Role

You will be required to drive, coordinate and take accountability for the entire IT activities delivery program within Toronto, Ontario whilst tracking workflow and reporting back to the Regional Technology Delivery Manager. As the IT Project Coordinator for our stores, you will be responsible for providing infrastructure consultancy and advisory services and including the consultancy of the support of those services to our store partners within Ontario. As such, a requirement to demonstrate strong customer relations and stakeholder management is essential.

Key Responsibilities

Coordinate the implementation of new systems within the stores, including infrastructure capacity, capability, compatibility, and resiliency
Compile detailed bill of materials based on surveys of sites and scope agreement meetings
Attend post implementation reviews to identify continual improvement actions
Monitor infrastructure related calls in Store Implementation Queue on the ServiceNow system
Recommend solutions to improve resilience and robustness of infrastructure
Understand and document IT support requirements and processes
Coordinate where necessary to ensure that infrastructure is adequately supported and operational
Assist in Incident Management and contribute to Problem Management
Review and audit Retail Store infrastructure documentation
Ensure the Change Process is used within the store infrastructure estate where necessary
Understand IT applications and work closely with Specsavers IT Application Support and Development teams to ensure infrastructure integrity
Assist in developing infrastructure support solutions that are consistent from store to store and conform to Specsavers IT policies
Audit and provide guidance on IT policy, risk, and best practices to Store Partners
Contribute to the infrastructure strategy to support Retail applications, ensuring solutions are scalable, robust, supportable, recoverable, and fit for purpose

Key Skills, Ability or Experience

Able to challenge requests and manage expectations in an appropriate and supportive manner
Proficient in strong customer relations and stakeholder management
Able to effectively collaborate with business directors, service teams and suppliers to attain mutually beneficial goals
Able to manage customer expectations whilst prioritizing personal workload
A proven self-starter able to work independently across a geographic region to tight deadlines
Prior experience in a technical support environment with proven troubleshooting skills
Experience of networking concepts and protocols e.g., LAN, WLAN, TCP/IP, etc.
Understanding IT security concepts and solutions, e.g., antivirus, firewalls, etc.

Job Types: Full-time, Permanent

Salary: $65,000.00-$80,000.00 per year

Additional pay:

Bonus pay

Benefits:

Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
Store discount
Tuition reimbursement
Vision care
Work from home

Schedule:

8 hour shift
Day shift

Application question(s):

Do you have experience with IT security concepts and solutions, e.g., antivirus, firewalls, etc.?
Do you have experience with networking concepts and protocols e.g., LAN, WLAN, TCP/IP, etc.?
Are you able to travel to BC (expenses covered) for a 2-3 week training period upon hire?
Are you located in Ontario with the ability to travel to our stores in the province 60% of your time for the first 5-6 months?

Experience:

IT project management: 1 year (required)

Expected start date: 2022-08-15

Specsavers

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Information Technology Project Coordinator