ROLE: IT Operations Manager

REPORTS TO: Vice President of IT

LOCATION: Vancouver, BC

We are looking for a Manager, IT Operations to join our IT Team. This role displays technical leadership and oversight of implementation and deployment planning, system integration, quality assurance, and sustainability of technical solutions. Management of administrators to ensure that all systems are functional, and secure, and make the best use of existing resources. Directs staff in identifying, developing, implementing, and maintaining processes across the organization to apply automation for standardization. Focused on best-of-breed systems and cloud solutions.

Opportunities

This is a very exciting time for the IT Team at Agrifoods as we continue to grow and expand. The main challenge is to ensure collaboration with other department heads and provide enterprise-wide direction in areas of policy and planning for the network and cybersecurity-related functions. The role provides an opportunity to demonstrate your strengths in team development while strategically building organizational capability as part of the cloud journey.

Here is who you are…

Drive & motivation

You want to join a team where you can learn and develop new skills
You are motivated by challenges and willing to put in extra efforts to get the job done
You are an experienced multitasker who enjoys project management and adheres to strict deadlines
You love technology and learning new systems

Character & ABILITIES

You can effectively communicate technical and non-technical concepts to varied audiences
You have strong analytical, problems solving, and organizational skills
You have a positive attitude and ability to stay calm under pressure
You have an entrepreneurial spirit and flexibility to changing needs
You can absorb new technical concepts quickly

Knowledge & skills

You implement and maintain infrastructure, security measures, systems, controls, and policies to mitigate risks and protect company assets, systems, and intellectual property
You research, evaluate, and recommend IT architecture to meet both IT and Organizational needs
You ensure the infrastructure supports all business requirements
You ensure high availability of all IT infrastructure
You drive continuous improvement and best practice administration of key assigned IT infrastructure areas
You use agile system administration (DevOps) to ensure resources are deployed in standardized methods and apply optimal use of automation
You unify vision and lifecycle management for IT project development and deployment

Experience

Data, networking, and security skills
Voice, telephony, video conferencing knowledge
Knowledge of common information security management frameworks
VPN / remote connectivity
Project Management
Disaster recovery (including DRP planning and testing)
Deep knowledge and understanding of systems and network architecture
Competency in managing a complex company environment including Windows Server, SANs, VMWare, Windows, Office 365, VLANs, multi-node WAN
Working understanding of code and scripting
Demonstrated integrity
Minimum of 10 years of professional experience

Nice-to-Have

Experience with SaaS and Cloud business solutions
Knowledge of Linux
Bilingual: French

OTHER:

After-hours work is required in this role to support multi-provincial needs
After-hours support is required for ongoing system maintenance across Canada as well as crisis management

OTHER things you will do…

You will drive the maturity of enterprise network and cyber security architecture (on-prem and cloud) within the organization and be a key contributor to the target enterprise architecture
You establish architectural standards to support business teams in building robust, maintainable and reusable technology tools
You assist in larger-scale projects where and when appropriate (ERP, EDI, etc.)
You are responsible for enterprise networking and security management including monitoring, performance, and upgrades
You are responsible for evaluating security trends, evolving threats, risks, and vulnerabilities and remediating
You will develop and execute a cyber security & awareness program
You must be flexible for after-hours calls for critical support situations or projects
You may be required to travel across Canada on an infrequent ad-hoc basis
You will establish architectural standards to support business teams in building robust, maintainable and reusable architectures
You will drive the investigation and adoption of new and emerging technologies, software delivery practices, architectures, and tools
You will work with other IT team specialists in areas of end-user support, ERP, and systems support
You must be flexible for after hours calls for critical support situations or projects

Job Types: Full-time, Permanent

Benefits:

Casual dress
Company events
Company pension
Dental care
Employee assistance program
Extended health care
Flextime
Life insurance
On-site parking
Paid time off
RRSP match
Vision care
Work from home

Schedule:

8 hour shift
Day shift
Monday to Friday
Morning shift
Weekend availability

Ability to commute/relocate:

Burnaby, BC: reliably commute or plan to relocate before starting work (preferred)

Education:

Bachelor's Degree (preferred)

Experience:

Information Technology: 10 years (preferred)

Work Location: One location

Soylutions Inc

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