SALES MANAGER

About The Soho

The luxury of space is central to the promise of an unrivaled experience at SoHo Hotel Toronto.

The SoHo Hotel Toronto, a member of Preferred Hotels and Resorts, is the most sought-after luxury hotel in the City of Toronto. We achieve this by offering our guests an unprecedented hotel experience in a unique and stylish environment.

We pride ourselves in offering some of the largest and most spacious hotel rooms and suites in Downtown Toronto. Every aspect and detail of SoHo Hotel Toronto’s accommodations have been fashioned for our guests’ comfort and pleasure, from exquisitely comfortable furnishings and state-of-the-art technologies to the stunning views and second-to-none amenities and services.

The SoHo Hotel Toronto offers 89 redesigned rooms and suites featuring an 80 sq. ft. dressing area, marble bathrooms, and heated floors provide a space for guests to relax, rejuvenate, work or to celebrate a special occasion. Our rooms and suites are double the size of other luxury hotels in Downtown Toronto.

The SoHo Residences Apartment Hotels Toronto, Ottawa Lisgar, and Ottawa Champagne consist of luxurious apartment units for comfort and practicality, perfect for extended-stay and with unlimited experiences right outside their doorstep.

THE SOHO CULTURE

As a luxury boutique hotel and residences, our commitment is to support our employees with opportunities and empowerment. We provide diversity and welcomes culture from all background and experience. We are a growing and dynamic team that collaborates with each other in order to achieve continued growth and success.

Our company culture is to take care of our team, our guests, and the community.

Service – we believe hospitality is an art

Ownership – we pride ourselves on accountability

Honor – we respect all guests, team members and the community

Originality – we celebrate and encourage authenticity

We welcome you to be part of our petite yet connected team of the SoHo family.

THE POSITION

The main responsibility of this Sales Manager role is to develop business through direct sales solicitation for corporate accounts and business transient clients. The main goal is to reach and exceed sales targets and revenue goals. This involves identifying potential clients and maintaining existing relationships, making sales calls, negotiating contracts, and managing accounts.

Working under the management of Director of Sales and Marketing, this position will also partner with the Catering Sales Manager within the department. High level of confidentiality and professionalism is required.

The ideal candidate must have previous experience as a Sales Manager within the hotel industry, with a passion on sales and marketing. The candidate must have an out-going, friendly, and approachable personality. This is mid-management position. Hospitality education/event management education is required.

This role will be a “working from office” model, which will require 5 days-per-week in the SoHo Hotel Toronto office located at 318 Wellington Street, Toronto, Ontario. At times, this position is required to work weekends or late hours due to business demands.

Duties & Responsibilities

Client Base Development (job responsibilities Include but are not limited to)

Establish a client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside selling.
Actively prospect and qualify new business to secure bookings and ensure room night sales and revenue goals are met or exceeded.

Negotiation and Contract Management

Negotiate guest room rates, meeting room rentals, function space, and/or hotel services within approved booking guidelines.
Accurately produce and/or review all sales contracts, rate agreements, and banquet/catering event orders.

Interdepartmental Collaboration.

Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.
Disseminate sales-related information to other departments as appropriate.
Create strategic sales plans in collaboration with the Director of Sales, Director of Marketing, and Director of Revenue.

Client Engagement and Events

Arrange and conduct special events, site inspections, and off-site presentations for potential clients.
Entertain clients per established company and hotel policies and guidelines.
Conduct tours of the hotel and banquet facilities; entertain qualified potential clients per company and property policies and procedures.
Attend industry related networking opportunities.
Promptly and professionally respond to guest requests and follow up to ensure guest satisfaction.
Respond accurately to RFPs within 24 hours.
Prepare detailed, on brand sales presentations tailored to each lead or agency.
May be required to work with the Catering Sales Manager to complete meeting room set ups and teardowns. Physical demand may be required.

Forecasting and Reporting

Accurately forecast all bookings and cancellations.
Maintain lost business, conversion ratios, cancellation, and lead/referral files for effective reporting with Director of Sales
Ensure monthly sales KPIs are met or exceeded, ensuring outbound client acquisition is effectively developing future base-of-business
Achieve and/or exceed quarterly financial goals in both rooms and events as they relate to the designated territory

Client Relationship Management

Develop and maintain relationships with key clients to produce group and/or convention business.
Ensure all sales tools, distribution and subscription-based channels are executed with precise care and monitored frequently to ensure our positioning in travel agent/third party planner sector is strong and visible
Create remarkable client experiences, manage client expectations, and maintain a high level of client satisfaction

Representation and Outreach

Attend and represent the hotel at trade shows and conventions.
Participate in sales trips to key feeder markets.

Other

Work closely with the other departments as required.
Professionally represent the hotel in both community and industry organizations/events.
Take part in marketing strategies and be creative in providing ideas for marketing campaigns.
Connect with local community, association, charities, to increase the publicity of the hote.
Participate in employee events to increase employee engagement and promote that on social media.
Travel will be required on occasion.
Other duties and responsibilities as assigned.

Qualifications & Requirements

Post-secondary education; hospitality diploma or degree preferred.
Minimum 2 years of hotel sales experience is required.
Strong written and verbal communications skills.
Computer savvy, Opera PMS and Opera Sales & Events experience is considered a required asset.
Strong networking, negotiation and closing skills.
Motivated individual who works well both independently and within a team.
Experience in setting and meeting achievement-oriented goals and standards.
Ability to prioritize and to meet all deadlines.
Understands customer service and can implement it on a day-to-day basis.
Manages expenses, maximizes revenues, encourages up-selling and works at staying ahead of the competition.
Displays a professional positive attitude, maintains enthusiasm and celebrates success.
Customer service oriented.
Exceptional time management skills, with the ability to prioritize.
Excellent communication and interpersonal skills.
Comfortable working with different personality types.
Strong organizational and problem-solving skills.
Detail oriented with ability to multi-task and a high level of accuracy.
Self-motivated.
Flexibility to travel occasionally.
Able to lift 40 pounds.
Must be proficient in Microsoft Word, PowerPoint and Excel.
Must be available to work evenings, weekend and holidays when required.

Compensation & Benefits

Employee social events.
Birthday & anniversary day recognition.
Discounted on-site parking.
Meals allowances (restrictions apply).
Health benefits (restrictions apply).

The SoHo Hotel Toronto is an equal opportunity employer that is committed to inclusion and diversity.

We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Our company has an accommodation process in place for applicants with disabilities, in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Accommodation is available upon request at all stages of the recruitment and selection process.

SoHo Hotel Toronto

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