Social Enterprise for Canada (SEC) is a progressive charitable organization, dedicated to creating communities that exemplify Canadian values. SEC maintains its head office in Newmarket and provides direct human services for multiple programs, which include Supervised Access, EarlyON Child & Family Centres, Welcome Centre for Immigrant Services – Newmarket and numerous Before & After school and licensed Childcare programs; providing excellence in delivery, through customer focus and high satisfaction, high impact and operational efficiency.

The Opportunity

We are looking for an IT Systems Engineer to join our organization and perform diverse systems administration as well as end-user support tasks. The ideal candidate will have a strong background in IT systems administration and End-user support. You will be working with end-users on-site as well as remote users. You’ll be working with various enterprise technologies ranging from Windows desktops (Hardware/Virtual) to Servers, Linux, VoIP, Webhosts and database servers and applications etc.

Key Job Responsibilities

Manage Helpdesk tickets and Phone/Jabber requests for technical assistance

Install, configure and maintain hardware/software applications on end-user devices

Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization

Secure network systems by establishing and enforcing policies, and defining and monitoring access

Support and administer firewalls and IPS in line with IT security policy

Upgrade data network equipment to the latest stable firmware releases

Manage and troubleshoot VMware VCenter and ESXi environment and related backups

Undertake capacity management and audit of IP addressing and hosted devices within data centres

Configure, administer, troubleshoot and support networking devices, WAN/LAN, SAN, VoIP /Video, and Firewalls

Maintain, configure and deploy Windows PCs (Mac computers a plus)

Maintain inventory and relevant documentation

Maintain and Support User Accounts and permission in Active Directory and Office 365

Support MS Azure Virtual Desktops

Participate in deployments and rollouts of software and hardware

Monitor Backup and Security Operations

Monitor and maintain web servers

Develop and maintain end-user technical tutorials and documentation

Develop and maintain installation, configuration and troubleshooting knowledgebase

Other tasks related to the role as directed by manager

Candidate Profile

Minimum 4+ years of experience working in an enterprise IT environment

Working knowledge of IP-based services including SIP & IP Telephony

Working knowledge of Storage Area Networks (SANs)

Excellent skills in translating technical designs into high level network diagrams

Microsoft, Cisco, VMware Certifications highly desired

Knowledge of Veeam backups an asset

Knowledge of Windows Server (2016, 2019) / Windows 10 Pro

In-depth knowledge of handling Microsoft Office Suite as well as other desktop applications

PC/Laptop hardware fundamentals

Remote Support Tools and Ticketing Systems

AntiVirus, AntiSPAM and AntiMalware Applications

Microsoft 365 User Administration

Understanding of Backup Systems

Understanding of Web Hosting (monitor, maintain and backup)

Understanding of WordPress

Group Policy design and configuration

Microsoft IIS administration and configuration

Active Directory/LDAP user and group administration

Positive, self-motivated individual who can complete tasks independently

High sense of collaboration and teamwork

Strong verbal, written and interpersonal communication skills

Other

Legally able to work in Canada

Current Vulnerable Sector Screen

Some after-hours work may be required

Having a car is highly preferential, must be mobile throughout the GTA

To expedite the hiring process, all applications will be considered upon submission of their resume and cover letter. We appreciate all candidates for their expressed interest; however only qualified candidates will continue to be interviewed until the role is filled.

Social Enterprise for Canada is and equal opportunity employer. Accessibility accommodations are available on request for candidates taking part in any stage of the selection process.

COVID-19 considerations:
Candidates invited for an interview will be provided a link to attend through video.

Job Types: Full-time, Permanent

Salary: From $60,000.00 per year

Benefits:

Extended health care
Paid time off

Schedule:

Monday to Friday

Ability to commute/relocate:

Newmarket, ON L3Y 3E3: reliably commute or plan to relocate before starting work (required)

Experience:

working in an enterprise IT environment: 4 years (required)
IP-based services including SIP & IP Telephony: 4 years (preferred)
Microsoft, Cisco, VMware Certifications: 4 years (preferred)

Social Enterprise for Canada

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