Job Overview
We are seeking a detail-oriented and proactive IT Coordinator to join our dynamic team. The ideal candidate will play a crucial role in managing and supporting our IT infrastructure, ensuring smooth operations and providing exceptional customer service. This position requires strong communication skills and a solid understanding of computer networking, software troubleshooting, and help desk support.

Responsibilities

Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, telephones, software applications, and peripherals

Provide expertise and support during systems upgrades, installations, conversions and file maintenance
Oversee systems development and enhancement and the integration of new systems with existing systems
Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users
Oversee provision of end-user services, including help desk and technical support services
Ensure cybersecurity measures are implemented and maintained, including system monitoring, patch management, antivirus, and firewall configurations
Stay up to date with the latest technologies and evaluate new solutions and implementations to ensure they meet business and system requirements
Manage IT inventory, including computers, servers, routers, switches, printers, and backup solutions
Manage servers, security solutions, network hardware and equipment
Manage telecommunications infrastructure and development plans, projects, policies and procedures
Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements

Requirements

2 to 3 years proven experience in IT Solutions
Microsoft Exchange Administration Experience
Knowledge of cybersecurity principles, including system security, threat detection, patch management, and endpoint protection.
External / Internal DNS management, Domain Management
Networking/Firewall/WiFi AP management experience
Windows 10/11, Windows Server 2016, 2019, 2022, MacOS experience
Desktop support & familiarity with ticketing systems
VOIP & PBX administration experience

Asset to have:

NetSuite administration experience
Dental software and/or healthcare experience, knowledge of PIPEDA/PHIPA
Word-press Website Management/Development Experience
Cloud backup knowledge & local backup experience
Cabling/wiring experience (Cat5/6, running cable, patching cable)
ITIL best practices experience
Asset management experience
License management experience
Experience with Fortinet, SonicWall, Ubiquiti, Cisco, routers/firewalls
Experience with Grand stream, Yeastar, Asterisk-based phone systems

Join us as an IT Coordinator where you can leverage your skills in a supportive environment while contributing to the success of our organization.

Smiles First Corporation

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IT Coordinator