Expert IT Service Technician (Tier III)
Smartt is in search of a Expert IT Service Technician to join and grow with our team. If you are an impeccable professional, love all things technology, genuinely love working with people, don’t shy away from a challenge, and have a keen mind that is ready to apply your deep expertise in a variety of challenging client environments, then we want to hear from you!

About Your Role

The ideal Expert can’t wait to get their hands on a technical problem and won’t let go until they have found the answer. They have technical chops in Windows, Virtualization and Networking, are a people person who wants to WOW clients, are as comfortable speaking to C-suites about budgets as they are with end users about their technology challenges and want to lead more junior team members as they grow.

The successful candidate will be responsible for coordinating with internal and external stakeholders to set and deploy IT strategy for various corproate clients, make best practice recomemndations that get converted into a project backlog of billable work, deploy configure, manage, scale and troubleshooting corporate client IT needs, including network, hardware and software on and off-site across a variety of platforms, systems, services, tools, and technologies with a focus on the Windows stack.
The successful candiate will have the opportunity to develop into a "T Shaped Professional" with a general IT knowledge and deepening subject matter expertise.
What’s in it for you?

$100,000+ Salary (adjusted with commensurate experience)
15 paid holidays per year (and plenty of flexibility and support)
Statutory holidays
Flexible schedule and work location

Extended health and dental benefits
Free Internet connection at home
sponsored & paid education plan so you learn and grow (up to $5,000/year)
sponsored & paid technology fund so you can get great gear! (up to $4,500/5 years)
Weekly team lunches, team events and outings

What will you be doing?

Collaborate with internal/external stakeholders to create and deliver IT Strategy
Manage client IT budgets including coordinating with internal Smartt team for procurement of hardware/software
Create and maintain an effective Project Backlog of recommendations that add value to the client and produce a steady stream of billable work for team
Provide end-user, on-premise, edge to core to cloud, troubleshooting, support, maintenance, and provisioning
Automate, optimize and scale services wherever possible and necssary
Manage client accounts and deliver according to our Values and SLA's
Ensure Client budget tracking and compliance
Mentor Jr. team members and ensure those working with them on Client engagements fulfill scheduling & billable time requirements.
Proactively hand off Sr. work to Jr. team members
Develop SOP's, MOP's, JobAids & Documentation
Monitor and respond to emergency support request within our SLA guidelines

What qualifications are we looking for?

Bachelor’s degree in Technology, or post-secondary technical education
3+ Years experience
Deep expertise in the Microsoft Stack including MS Server, AD, Azure, Office 365 and respective best practice deployments
MCSE (expired), Microsfot CyberSecurity Architect, Windows Server Admin, Azure, CCNA, ITIL (V3 or V4)
Internet standards and protocols: IP Stack / IP routing & switching / VPN Config / DNS / Mail
In-depth knowledge of firewall and VPN setup and configuration
VMware Virtual Servers configuration, mainteannce, migration
Windows Server 2003-2016 configuration, maintenance, migration
Unix/Linux Servers configuration, maintenance, migration
Excellent written and verbal English communication skills
Well-developed interpersonal skills
Excellent problem solving and conflict resolution skills

Valid BC driver's license

What we give bonus marks for?

Previous experience with an MSP, TSP or ITSM
Programming Proficiency (C, Java, PHP, Node.js, etc.)
Database Administration (Oracle, MySQL, MSSQL)
PMP (or equivalent experience)
Proven experience implementing ITIL across organization
Proven experience managing IT strategy and budgets

About Us

Smartt is a total service provider and the single point of accountability for all things Digital. We combine Thinking, Talent, and Technology to help client break barriers and orbit higher.

We combine expertise in branding, web development, digital marketing and IT Services to deliver measurable results for our clients. Our team members are cross-functional, technically proficient, and success oriented professionals that are trusted to solve client digital problems, infastructure and strategy.

Job Types: Full-time, Permanent

Salary: $100,000.00-$130,000.00 per year

Benefits:

Company events
Dental care
Discounted or free food
Extended health care
Flexible schedule
On-site parking
Tuition reimbursement
Vision care
Work from home

Schedule:

8 hour shift
Monday to Friday
On call
Weekend availability

COVID-19 considerations:
We have a distributed, global team in Canada, US and India. Key changes to how we work:

- Flexible work schedules including WFH
- Health and safety attestations for staff and visitors (to our Datanceter/Facilities)
- Weekly Office sanitzation & cleaning

Ability to commute/relocate:

Burnaby, BC V5C 6N3: reliably commute or plan to relocate before starting work (preferred)

Education:

Bachelor's Degree (required)

Experience:

IT support: 3 years (required)
Microsoft Windows Server: 3 years (required)

Licence/Certification:

Driver License (preferred)

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Expert IT Service Technician (Tier III)