You’re a hardworking, self-motivated marketer who strives to provide their clients with service that’s second to none. Creative and collaborative, you create tailored strategies and solutions to achieve your clients’ goals. Navigating social media and influencer marketing is part of your skill set.

We’re pleased to partner with our client, a high-growth tech start-up, in their search for an Account Manager. This individual will be responsible for managing and nurturing client relationships and ensuring successful initiatives. It’s a fun opportunity for an up-and-coming marketer!

About The Workplace

This is a full-time hybrid role that requires working 3 days a week from the Vancouver, BC office.

About The Role

Build and nurture strong client relationships, understanding their business needs and serving as the point of contact for all account-related matters.
Lead the client onboarding process, ensuring they’re set up for success.
Manage the planning, execution and delivery of marketing campaigns for clients.
Work closely with internal teams to ensure seamless customer experiences.
Develop and implement marketing strategies and creative campaigns to achieve client goals.
Monitor and report on client results regularly. Use findings to create campaigns that drive client goals.
Address client concerns, ensuring prompt resolution while maintaining trust and satisfaction.
Help with client contract negotiations, renewals and compliance with contract terms.
Identify opportunities for expansion with existing clients, collaborating closely with sales to identify and pursue them.
Keep up to date on industry, competitors and other relevant topics, using insights to improve or create new marketing strategies.
Serve as a thought leader, contributing to and developing content including blog posts, newsletters, and other educational materials.

The salary range for the role is $55,000 - $70,000 plus benefits.

About You

2+ years’ experience in a customer success or account management role.
Bachelor’s degree in marketing, communications, business or a related field.
1+ year of proven experience developing and implementing marketing strategies.
1+ year of experience working in a SaaS environment.
Excellent communication and project management skills.
Self-motivated, detail-oriented, and able to manage multiple projects simultaneously.
Analytical mindset. Strong systems thinker with a knack for digesting data, drawing meaningful insights and making strategic recommendations.
Experience in influencer marketing and/or an agency environment is an asset.

About Smart, Savvy + Associates

Smart, Savvy + Associates is a marketing recruitment agency that connects companies with marketing, communications and creative professionals at all levels, from coordinators to C-suite. Based in Vancouver, BC, this team of marketers-turned-recruiters have an in-depth understanding of the industry and work diligently to find best-in-class talent for each search.

Smart, Savvy + Associates (Recruitment Agency)

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