Reporting to the Director, Information Technology, the Hotel Systems Manager plays a crucial role in ensuring the smooth operation of information technology systems within the hotel. The Hotel Systems Manager is responsible for handling helpdesk tickets, assisting team members with project delivery and in particular working with the Regional System Manager, managing technology installations and upgrades, and maintaining the overall information technology infrastructure.

What’s in it for you:

Complete benefit package
RRSP Matching
Competitive incentive program
Employee Family Assistance Program
Hotel discounts!

Responsibilities and Duties:

Helpdesk Support:

Respond to and resolve helpdesk tickets promptly.
Assist hotel staff with technical issues related to hardware, software, and network connectivity.
Troubleshoot and diagnose problems, providing timely solutions.
Coordinate technology installations, upgrades and maintenance.

Project Assistance:

Collaborate with Information Technology team members on various projects, including recommending new or replacement hardware and software when necessary.
Assist in the implementation and deployment of new IT systems and services.
Participate in system upgrades, migrations, and enhancements.
Remain up to date with advances in technology and industry best practices.

System Maintenance:

Monitor the daily operations related to server hardware, software and operating systems
Ensure data security, network access, and backup systems.
Coordinate regular maintenance tasks, including software updates and patches.
Ensure information systems operate effectively by testing, troubleshooting, and modifying as needed.
Evaluate technology risks and develop recovery plans as needed.

Documentation:

Maintain accurate records of IT assets, configurations, and procedures.
Document troubleshooting steps and resolutions for future reference.

User Training:

Conduct training sessions for hotel staff on IT tools and systems.
Promote best practices for efficient and secure technology usage.
Ensure all IT activities comply with policies and applicable laws and regulations.

Skills, Knowledge and Abilities Required:

IT Fundamentals: Understanding of IT principles, terminology, and best practices.
Security Awareness: Basic knowledge of cybersecurity practices, including password management and data protection.
Experience working with Microsoft O365, Structured cabling, CCTV, Property Management System, Point of Sale System, Windows server, Windows workstation and payment systems
Problem-Solving: Ability to analyze issues, identify solutions, and implement fixes.
Adaptability: Willingness to learn and adapt to new technologies and tools.
Customer Service: Good communication skills and a customer-focused mindset, especially if the candidate has worked in a hotel environment.
Attention to Detail: Ability to follow procedures accurately and pay attention to small details.
Teamwork: Willingness to collaborate with colleagues and contribute to team goals.

Working Conditions:

Normal office working conditions with a hotel office environment.
Willingness to work flexible hours as required by project timelines.
Occasional business travel required, estimated at around 4-5 weeks per year.

SILVERBIRCH HOTELS & RESORTS IS SUPPORTIVE OF WORKFORCE DIVERSITY AND ENCOURAGES APPLICATIONS FROM QUALIFIED INDIVIDUALS.

SILVERBIRCH HOTELS & RESORTS WELCOMES AND ENCOURAGES APPLICATIONS FROM PEOPLE WITH DISABILITIES. ACCOMMODATIONS ARE AVAILABLE UPON REQUEST FOR CANDIDATES TAKING PART IN ALL ASPECTS OF THE SELECTION PROCESS.

NOTICE TO POTENTIAL JOB APPLICANTS

If you are considering employment with us, please be advised that SilverBirch Hotels & Resorts

does not require job applicants to pay a fee for a job application or opportunity; and
does not make unsolicited offers of employment.

Job Type: Full-time

Pay: $53,000.00-$66,000.00 per year

Benefits:

Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Store discount
Tuition reimbursement
Vision care
Wellness program
Work from home

Schedule:

Day shift
Monday to Friday

Supplemental Pay:

Bonus pay

Experience:

Hotel: 1 year (preferred)
IT support: 3 years (required)

Work Location: In person

SilverBirch Hotels & Resorts

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Hotel IT Systems Manager