Position Title: Network Administrator

Department: Information Technology

Reports to: General Manager

Principal Accountabilities

Responsible for providing timely, effective end user support that resolves the root causes of problems. Efficient, effective coordination with vendors and consultants.
Provides primary support for systems and functions not supported by Managed Service Provider: IP phone systems, printers, thin clients, server and desktop support.
Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.
Upgrade network by conferring with vendors; developing, testing, evaluating, and installing enhancements.
Meets financial requirements by submitting information for budgets; monitoring expenses.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Protects organization's value by keeping information confidential.
Occasional after-hours work required.

Minimum Qualifications

3 years experience in desktop support, network administration and database administration.

Minimum Competencies

Organization of work for efficiency

Excellent customer service, above average social skills a must

Ability to identify problems and formulate solutions

CompTIA or Network+ equivalent or better certification(s)

Preferred Qualifications

AA or AS degree in Information Technology or Computer Science

Certification in network administration, Server+, Linux+, PenTest+

Certification in Microsoft application support; MTA, MCSA or MCSE

Certification in SQL database administration; MTA, MCSA or MCSE

Preferred Competencies

Office 365 or equivalent certified, intimate knowledge of MS Access

Silicon Forest Electronics

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