We are seeking a highly motivated and technically skilled IT Support Technician to join our IT team.

The ideal candidate will possess in-depth knowledge of the Microsoft Suite of Products, Active Directory, and Azure services, ensuring smooth and efficient desktop computing operations. The IT Support Technician will play a crucial role in maintaining the reliability and functionality of our desktop systems at all branches, providing timely technical support to end-users, and contributing to the overall success of our IT department.

Roles & Responsibilities:

Desktop Support:

Provide expert-level desktop support to end-users, resolving hardware, software, and connectivity issues promptly and effectively.
Install, configure, and troubleshoot desktop systems, software applications, and peripheral devices.
Collaborate with team members to ensure consistent and reliable end-user experiences across all desktop systems.

Microsoft Suite Expertise:

Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to assist end-users in optimizing their productivity and efficiency.
Troubleshoot and resolve Microsoft Office application issues, ensuring seamless usage and compatibility.

Active Directory and Azure Integration:

Manage user accounts, permissions, and group memberships within Active Directory.
Leverage Azure services to enhance user authentication, access control, and data security.
Collaborate with system administrators to integrate on-premises systems with Azure services.

Technical Support:

Respond to user-reported issues via various communication channels, providing clear and concise solutions and guidance.
Escalate complex technical problems to higher-level IT staff or vendors as necessary.
Document support tickets, troubleshooting steps, and resolutions accurately for future reference.

System Maintenance and Upgrades:

Perform regular system maintenance tasks, including software updates, patches, and security configurations.
Monitor system performance and proactively address potential issues to minimize downtime.
Assist in planning and executing desktop hardware and software upgrades as required.

Qualifications & Requirements:

Strong proficiency in Microsoft Suite of Products, particularly Office applications (Word, Excel, PowerPoint, Outlook).
Profound knowledge of Active Directory user and group management.
Familiarity with Azure services and integration concepts.
Prior experience in desktop support and troubleshooting.
Excellent communication and interpersonal skills.
Ability to work independently and prioritize tasks effectively.
Strong problem-solving and critical-thinking abilities.

Preferred qualifications:

Advanced knowledge of Microsoft Office, Office 365 Windows OS, PC hardware, networking, printers, personal wireless devices (Both Apple and Android), and remote access an asset.
Post-secondary education in a computer related discipline such as a Computer Engineering Technology diploma and at least 2 years’ experience in a technical support role OR an appropriate combination of education and experience required.
Experience working within ticketing/tracking software is required.
Point to Point Wireless experience, app virtualization knowledge, would be valuable skills.
Telephone, fax, data, and wireless radio communications support for remote facilities and offices may be required.

Additional Skills:

Microsoft certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft Certified: Azure Fundamentals).
Proficient verbal and written English skills are required.
Ability to contribute to a team environment and be competent working independently.
Ability to work efficiently under pressure and remain calm in stressful circumstances.
Strong organizational and prioritizing skills are required.
Ability to think logically and be capable of analyzing complex problems.

Job Type: Full-time

Salary: $24.00-$32.00 per hour

Benefits:

Disability insurance
Employee assistance program
Extended health care
Life insurance
RRSP match
Vision care

Schedule:

Monday to Friday

Ability to commute/relocate:

Grande Prairie, AB T8V 8E6: reliably commute or plan to relocate before starting work (required)

Experience:

IT support: 2 years (required)

Work Location: In person

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IT Support Technician