IT Operations Specialist (Infrastructure, Network, and Support)

Organization:

For Ontario school boards that wish to improve efﬁciencies, decrease their costs, and mitigate the negative impacts of absenteeism, SBCI – a member-owned not-for-proﬁt co-operative – provides expert actuarial, attendance, health and safety, and workers’ compensation consulting services. Through our industry-leading knowledge and collaborative approach, we work to make schools safer, healthier, and more productive.

We are currently seeking a qualified candidate to fill the position of IT Operations Specialist (Infrastructure, Network, and Support).

Position Summary:

The IT Operations Specialist will be responsible for a hands-on approach of the day-to-day and strategic planning activities of SBCI’s Information Technology (IT) Operations Department, ensuring that systems, services, and infrastructure work reliably and securely. This role is not a people-leader role at this time.

This is a full-time permanent position, working Monday to Friday. Some work may be required outside of business hours and over the weekend to limit impact on the business during working hours. This role is based at the SBCI office in Markham, with flexibility for hybrid work, requiring regular in-office attendance, a minimum of two days per week, and as required.

Key Responsibilities:

Responsible for the full scope of SBCI’s information technology, including but not limited to:

Develop and implement network and servers, monitor system stability and performance.
Monitor and maintain essential IT operations, including but not limited to: operating systems, security tools, applications, cloud infrastructure - Azure SQL Managed Instance, servers, email systems, laptops, desktops, printers, phones/mobile devices, software, and hardware.
Monitor and perform upgrades, installations and configurations of hardware and software.
Track and maintain a meticulous inventory of hardware, software, and communication devices.
Ensure data backup and system security operations are in place and working effectively (i.e., ensure secure connection to all shared drives/VPN, cloud environment, user authorization, firewall, etc.)
Ensure security measures, software and best practices are implemented, up to date and monitored to prevent any data breaches.
Provide hands-on technical support to internal stakeholders – respond to and resolve internal user requests and provide end-user training on various IT related issues and topics.

Research and implement new technologies, techniques, and software tools, as required, to increase efficiencies and quality outcomes.

Work collaboratively to adhere to the IT Operations Departmental budget.

Develop and implement the IT Strategic Plan to ensure the organization is meeting all its current and future needs.

Develop, implement and monitor policies and procedures around information governance:

Ensure data is handled, transferred, or processed according to legal and company guidelines.
Disaster Recovery Planning
Develop and manage a file and folder structure for optimal user ease and to ensure security groups are well managed.

Responsible for maintaining and monitoring IT security/cyber security best practices and adherence.

Collaborate with third-party IT consultants/vendors.

Key Skills and Experience:

Post-secondary certificate in Computer Science or related field.
A minimum of 5-7 years experience in the IT field. Prior IT management experience is not required but managing a small team (1-5 people) would be an asset.
Knowledge and experience with the following:
Network Administration
Physical and Virtual Servers
Cloud Infrastructure (Azure SQL Managed Instance)
Business Intelligence programs (preferably, Power BI)
Cyber Security
The ability to understand the business’s strategic vision and translate them into department strategies and processes.
Strong ability to lead and manage many projects, and timelines, while working with all departments in the organization.
Work collaboratively with internal and external stakeholders; skilled at managing stakeholder expectations.
Experience in budget management is necessary.
Excellent decision making and problem-solving skills.
Experience in providing end-user training.
Excellent oral and written communication skills.
Bilingual skills (English/French) would be considered an asset but is not required.
Ability to work effectively in a team environment and independently.
Must be able to maintain positive working relationships with others, both internally and externally.
Highly Motivated, energetic, organized, reliable, and self-starter.
Ability to embrace change with positivity and enthusiasm.

Candidates are welcome to apply by submitting a cover letter and resume by e-mail to careers@sbci.org.

This position will be open until filled.

The annual salary range for this position is $86,369 – 101,628.

We offer our employees:

Competitive compensation and benefits package
OMERS pension plan (matched by employer)
An inclusive, team-oriented culture
Team, group, and organization-wide activities (virtual and in-person)
Flexible hybrid work with home office/remote work opportunities available (role dependant)
Reduced summer work hours
Continued professional development opportunities and tuition assistance
Peer-to-peer Recognition Program
Wellness programming
Employee Assistance (and Family) Programs (EAP/EAFP)
Physical activity tracker program and challenges
Paid time off (Vacation, Sick, Personal days, and bereavement)
We strive to provide more work/life balance

Aspects of the interview process will be completed virtually.

SBCI is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment. Reasonable accommodations are available upon request for all candidates taking part in all aspects of the recruitment and selection process.

Job Type: Full-time

Salary: $86,369.00-$101,628.00 per year

Benefits:

Dental care
Employee assistance program
Life insurance
Paid time off
Vision care

Schedule:

Monday to Friday
Weekends as needed

Ability to commute/relocate:

Thornhill, ON L3T 7V9: reliably commute or plan to relocate before starting work (required)

Application question(s):

Are you self employed or in a consulting role?
Do you have experience managing infrastructure/hardware, security, networking and support on your own?
Are you managing a team of more than 5 people?

Experience:

IT: 5 years (required)

Work Location: In person

Application deadline: 2023-08-31

School Boards' Co-operative Inc.

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IT Operations Specialist (Infrastructure, Network, and Support)