We're Hiring!

We're looking for brilliant thinkers to join our #Rocketeers. If you've ever wondered what it's like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading.

What is ScalePad?

ScalePad is a market-leading software-as-a-service (SaaS) company with headquarters in 3 major cities of Canada; Vancouver, Toronto and Montreal. However, we are proud to say our employee reach is now global so we can best serve our partners all over the world.

Our success is no accident: Our award-winning platform strengthens connections between Managed Service Providers (MSPs) and their clients. Trusted by more than 10,000 partners worldwide, ScalePad’s applications are used by MSPs to improve their clients' overall IT environments and enhance the client experience. The Best Apps in Your Stack™️ deliver actionable insights that lead to enhanced service delivery through automated data collection and analysis.

You can contribute to our innovation and appreciate how your work is helping take this company to a higher level of operational maturity. More on that here.

Your mission should you choose to accept it.

We are seeking an experienced Technical Support Specialist as part of our Product and Support team. This individual will become a subject matter expert for the ControlMap product line as well as being multi product trained to support other product lines here at ScalePad. The ideal candidate will work alongside the Support Organization and help clients succeed on their compliance journey by supporting our customers/partners. They will be reproducing/ documenting issues, identifying bugs, problem solving and/or escalating issues to the proper stakeholders.

You will help answer questions from potential prospects as well as on-board new and support existing partners. If you are interested in the cybersecurity industry, are an outstanding communicator and are tech savvy don’t miss this opportunity, we want to hear from you!

Responsibilities

In this partner-facing role, you will:

Have the opportunity to make a significant impact in helping build and grow an industry leading service
Deploy and support ControlMap’s Audit Readiness SaaS Platform
Become familiar with multiple Compliance Frameworks for the purpose of helping clients and partners
Work directly with C-level Executives, Compliance Manager and IT Directors to assist in the success of the partner's cybersecurity compliance journey
Work with ControlMap’s partner base both pre and post sales process
Have an opportunity to become an expert user of the ControlMap platform and become knowledgeable across several compliance frameworks.

Qualifications

1-2+ years of hands-on experience in the Cybersecurity field or related industry.
Proficient in working in a technical environment and adept at resolving user issues while maintaining strong interpersonal skills.
Genuine passion for cybersecurity and a keen interest in keeping up with evolving technologies.
Demonstrated track record in providing technical support or client support, showcasing exceptional problem-solving abilities.
Strong inclination towards helping clients achieve various cybersecurity compliance objectives such as SOC2, ISO, GDPR, FedRamp, and others.
Proficiency in utilizing CRM tools, including Salesforce, for efficient task management.
Proven ability to collaborate effectively with partners to accomplish cybersecurity compliance objectives.
Actively contribute to team objectives aimed at supporting and advancing the ControlMap business.
Willingness to undertake any other relevant tasks as assigned by management.

Additional Information to Include in Your Resume/Application:

Background and Accomplishments: Detail your professional background, emphasizing relevant experience and notable achievements in the field of cybersecurity or related areas.
Familiarity with Cybersecurity Compliance Frameworks: Highlight your knowledge and experience with recognized cybersecurity compliance frameworks such as SOC2, ISO, NIST, GDPR, and others.

Perks, Perks, Perks.

Mentorships by industry veterans with a 100% track record of industry success in funding and scaling software companies creates endless career opportunities
Training and professional development budget provided to help advance your career and skills (available every year to every employee)
World-class offices and facilities in downtown Vancouver, Toronto and Montreal, for locals seeking a hybrid experience
Brand new, top-of-the-line hardware, and equipment providing an ideal working environment either at home or in the office
A top of the line benefits package
Monthly stipend to assist with creating the best hybrid work experience.
Employee Stock Options provided to all eligible employees!

Work-life balance.

We love our #Rocketeers! We value their work and recognize that to be a great #Rocketeer you have to have a work-life balance. Our teams work on a hybrid model. This may mean working in one of our hub offices a few set days a week with your team or working remotely, whichever is deemed most beneficial for the success of the employee and specified role. Our goal is to provide the best work-life balance, whether that is in the office or at home.

Even while working remotely our teams are dedicated to staying connected throughout the day, so there is never a dull moment and you still feel part of the community, no matter where you are working from.

Dream jobs do not knock on your door every day.

ScalePad is not your typical software company. When we hire you, we aren’t just offering you a job, but rather we are committing to investing in both you and your long-term career. You'll help shape how this modern SaaS company operates and make a genuine impact on the future of our people, product, and partners.

We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role. We thank you for your interest. However, only successful applicants will be contacted.

Please no recruiters or phone calls.

ScalePad

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