With over 20 years of experience, S3 Technologies is proud to be a recognized leader in managed IT services in Montreal and one of the largest independent managed IT service providers in Canada. We serve a bilingual SMB clientele across various industries and are proud to be an employer of choice with a team of over 100 employees. S3’s sustained growth is driven first and foremost by referrals from satisfied clients.

What sets us apart is our commitment to prioritizing business outcomes over technology. While we’re passionate about IT, our true motivation comes from clients telling us that our work had a concrete and positive impact on their business.

Our ambition is clear: to become the leading managed and co-managed IT services provider for SMBs in Quebec, and to contribute to their success by making them more secure, productive, and future-ready. In our primarily remote work environment, you’ll have the opportunity to challenge yourself daily alongside colleagues who share your passion and are determined to be the best. If you want to join a team where continuous improvement is a core value and where clients are at the center of everything we do, we want to meet you!

The Role

S3 Technologies is currently offering an excellent career opportunity for a Cybersecurity Analyst to join its cybersecurity team.

Working within the global Service Delivery team and reporting to the Cybersecurity Team Manager, the selected candidate must demonstrate strong technical expertise, excellent communication skills, and professional commitment. The role involves collaborating with our clients’ IT teams to handle user requests as well as alerts generated by security controls implemented to protect the IT systems of S3 Technologies’ clients.

The role also includes the end-to-end management—structured, professional, and efficient—of the various phases of resolving minor security incidents, while clearly communicating information and issues related to the incident to all stakeholders.

The Cybersecurity Analyst works closely with all resources assigned to the security team and acts as an expert consulting resource for both the company and its clients. The analyst will also participate in the implementation and maintenance of various security systems and controls, and assist in responding to major incidents or special projects assigned to the team.

The schedule for this position is from Saturday to Wednesday, 10:30 a.m. to 7:00 p.m. Thursday and Friday are days off.

Main Job Responsibilities

Provide high-quality support to our clients by meeting or exceeding contractual commitments and delivering relevant, concise resolutions.
Manage, investigate, and resolve minor security alerts or incidents, prioritizing requests based on established criteria and respecting contractual service levels (functional impact, alert/incident classification, etc.).
Work with partners and/or internal/external resources to resolve escalated incidents when necessary.
Assist in the implementation, maintenance, and use of security controls offered to clients as part of S3 Technologies’ cybersecurity services.
Act as an expert consulting resource for both internal departments and clients.
Collaborate with the deployment team when needed for the initial implementation of security controls.
Assist in raising client awareness of cybersecurity issues.
Provide feedback to help identify recurring problems and/or optimize alert configurations for deployed security controls.
Provide structured assistance during special assignments for the team (client onboarding, compliance audits, zero-day vulnerability response, vulnerability scanning and prioritization, etc.).
Support the team in documenting procedures, troubleshooting processes, and deployment standards for security controls.
Participate in the team’s on-call rotation to cover operational needs.

Skills and Experience Requirements

Diploma in IT or a related field
Minimum of 1 year of experience in a Level 2 IT support role, or in server/infrastructure management, or equivalent experience deemed relevant
Solid knowledge of Microsoft operating systems and Active Directory
Strong understanding of networking concepts, particularly firewalls
Solid knowledge of Office 365 and Azure SaaS services (OneDrive, SharePoint, email systems, Enterprise Apps, Azure AD, etc.)
Passion for cybersecurity
Ability to quickly learn new concepts
Attention to detail while keeping overall goals and issues in mind
Ability to perform calmly under pressure
Excellent communication skills, able to clearly explain advanced concepts both concisely and effectively to peers and S3 clients
Bilingual (French/English, spoken and written)
Strong customer service skills and active listening
Critical and creative thinking skills
Strong time management and organizational skills

Assets

Cybersecurity certifications (CompTIA Security+, CompTIA Network+, MS SC-900, CCNA, etc.)
Good knowledge of SentinelOne, Mimecast, or FortiGate firewalls
Familiarity with PowerShell scripting concepts

Success Criteria

By 6 months:

You understand and can work with the various security controls used by S3 Technologies as part of our security services.
You are familiar with the team’s incident management processes and handle minor alerts/incidents with limited impact.

By 12 months:

You have mastered maintenance tasks, deployment standards, and configuration of all security controls.
You have a solid understanding of the different types of attacks faced by S3 Technologies’ clients.
You independently manage minor incidents.
Your understanding of alert investigation processes is more advanced, and you actively contribute to developing new standards, methods, and procedures.
You correlate events in your investigations, searching for artifacts to support your hypotheses.

Position Highlights

Remote work
Continuous learning
Stimulating environment
Variety of clients

Perks and Benefits

Competitive salary, based on your experience
Flexible remote work policy
5 minute walk from Place des Festivals, in downtown Montreal
Group insurance
Ambitious and dynamic corporate culture
Several social and sporting activities throughout the year
Opus card paid in part by the company
Games and relaxation area in the office
Gym and showers on site

Only selected candidates will be contacted.

S3 Technologies Inc.

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Cybersecurity Analyst