About Us

We're Royal Distributing, and we’ve been a leader in the Canadian powersports industry for the past 30 years. We provide our our customers with quality products and top service to keep them ridiing their snowmobiles, ATVs, motorcycles, dirt bikes, and more. We’re embarking on the next phase of our growth and we want you to join us!

The Opportunity

Royal Distributing is a fast-growing omni-channel retailer with a growing IT team. As the Junior IT Support, you will be the main contact for any technical questions and issues. You will provide desktop support and some infrastructure support as experience is gained and assist with the support of key line business applications.

Responsibilities

Provide responsive and high-quality technical support to Royal Distributing employees
Proactively monitor all production networks, servers, applications, and services
Track all issues by utilizing a ticketing system
Maintain and further develop system documentation and ensure accuracy of documentation
Help implement and follow procedures to ensure data security
Complete repairs and maintenance for IT equipment
Analyze trends to identify problems within current software and practices
Identify and resolve current or anticipated software issues
Suggest efficiencies in processes by proactively exploring alternative methods
Attend team meetings to review project progress and collaborate on current assignments
Maintain existing systems and software to prevent anticipated issues

Qualifications

Previous experience in a similar role is considered an asset
Strong organization skills with the ability to manage multiple projects simultaneously
Team player that works effectively in both an independent and collaborative setting
Experience with a ticketing system is an asset

Additional Information

The role reports to the Chief Technology Officer
The role is based out of our Woodlawn location in Guelph, Ontario
This is a full-time opportunity with additional overtime as required
This role requires you to participate in an “Emergency On-Call” rotation with other IT staff members in order to adequately cover the hours of the business (7am to 10pm). There is remuneration for being on call and hourly remuneration for time spent after hours.

We are an equal opportunity employer and while we thank everyone for their interest, only those to be interviewed will be contacted. Royal Distributing is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Royal Distributing will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request.

Company

Royal Distributing

Location

Guelph - Head Office

Opening Date

Jan 06, 2023

Royal Distributing

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Junior IT Support