Rhyzome Networks is an affiliate company of Festival Hydro Inc. Both companies collectively serve over 20,000 customers in seven municipalities. Rhyzome Networks provides a data infrastructure operating a 70km gigabit fibre optic grid and city wide 802.11N/AC Wi-Fi wireless zones throughout Stratford and St. Marys.

Wholly owned by the City of Stratford, Rhyzome is critical to the City’s strategy to establish Stratford as a digital technology centre and an internationally recognized intelligent community.

For more information on Rhyzome Networks, please visit https://rhyzome.ca/

We are adding this new position to our team. As the Network Technician, you will be responsible for interacting with internal and external clients, and vendors of Rhyzome Networks to ensure our networks, servers and end point devices are operational, optimized, and secure. While this role is responsible for overseeing key points of infrastructure, we are a small team and require a wide variety of both operational and project support. In day-to-day support you will be responsible for the maintenance, configuration, and reliable operation of fibre networks, wireless networks, switched networks, and other network infrastructure for all tiers of service.

This is a full-time position reporting to the IT Manager and includes a comprehensive benefits package.

Essential Functions and Responsibilities

Tier 1 and 2 support for multiple user groups, including ISP customers
Implementing, managing, and maintaining all aspects of the IT infrastructure
Daily operations of the NOC (software, hardware and systems)
Trouble shooting network, infrastructure and end user support issues
Monitoring and troubleshooting significant network events
Software and Hardware Inventory Management using multiple tools
Designing and implementing improvement plans for our IT infrastructure including wireless MAN
Administering Desktop, Server, LAN/WAN security, antivirus, email security measures
Disaster recovery planning and testing
Creating system & network administration guides and training manuals
Involvement with all aspects of cyber security including implementing improvements along with ongoing monitoring and detection
Work with other IT personnel, vendors, and users to plan, coordinate, and implement system maintenance and security measures.
Out of hours support for Rhyzome customers and FHI employees will be required as a function of this role. This will require being on call on a rotational basis.
Perform other IT tasks as assigned, to include other departmental requests and special projects.

Required Technical Skills/Professional Abilities:

Post-secondary education in the field of IT (Computer programming, Computer systems Technician, Computer Science, IT Infrastructure).
1-2 minimum experience in a related role, Co-op experience will be considered
Firewall and switch config (comfort level with complicated networks)
Understanding of controller based wireless networks and how to properly setup/tune them
Experience with administration of software platforms (Linux/Windows/Embedded and proprietary systems)
Familiarity with layered traffic (TCP/IP, VLANs, VPN tunnels, OSI network model)
Strong security knowledge (certification or demonstrated)
Virtualization technologies (Xen/KVM/VMWare/Hyper-V) including clustered storage and migration
Demonstrated advanced problem solving and issue resolution skills
Ability to work independently and in a team environment with many competing priorities
Strong interpersonal and communication skills (verbal, written, and listening)
Ability to communicate in technical and non-technical terms
Demonstrated ability to deliver plans
Continuous drive for learning, pushing technical limits, and finding new solutions

Personal Skills and Abilities

Excellent communication with non-technical peers.
Strong interpersonal skills and the ability to effectively communicate with team members to derive problems and determine needs.
Ability to show versatility and resourcefulness when problem solving.
Ability to work independently and effectively as part of a team.
Ability to work in a fast paced, demanding, challenging, multi-tasking environment and organize priorities based on deadlines and importance of tasks.
Attention to detail, willingness to learn/self-teach with good analytical skills.
Ability to effectively work within a small group of professionals to achieve shared and personal goals.
Sense of creativity when developing solutions to deal with multiple types of issues from team members.
Detail oriented, ensuring accuracy of information, and diligence in documentation.

We thank all applicants for their interest but advise that only those selected for an interview will be contacted. Accommodations are available during all aspects of the recruitment process. Applicants contacted for an interview are asked to make their needs known in advance.

Rhyzome Networks

New Jobs

Computer Network Technician