JOB PURPOSE OR MISSION:

Provides software support to internal customers for applicable operating system and associated subsystems. Provide system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. Manages and sets priorities for maintaining, upgrading and efficiently using applicable software systems.

ESSENTIAL JOB FUNCTIONS include, but are not limited to:

1. Core Responsibilities

· Acting as the primary support contact for the application's end-users

· Identifying issues that arise in their application area as well as issues that impact other application teams, and working to resolve them

· Guiding workflow design, building, and testing the system, and analyzing other technical issues associated with Epic software

· Identifying and implementing requested changes to the system

· Serving as a liaison between end users' workflow needs and Epic implementation staff

· Maintaining regular communication with Epic representatives, including participating in weekly project team meetings

· Working with Epic representatives, your organization's business community, and end users to ensure the system meets the organization's business needs regarding the project deliverables and timeline

· Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions

· Participating in training and working with end users

· Troubleshooting problems and questions

· Reviewing the status of projects and issues on an ongoing basis with leadership

· Holding weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones

2. Performs all other duties as assigned.

EXPERIENCE REQUIREMENTS

2 – 5 years in related field

EDUCATIONAL REQUIREMENTS

BS/BA in Information Technology strongly preferred.

SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS

Experience with personal computers (2-3 years) (ex. e-mail or internet).

PC hardware troubleshooting experience helpful.

Application analysts gain in-depth knowledge of the software by attending training at Epic and completing application certification projects and tests

Resourcing HQ (RHQ)

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