About Rentsync:
Rentsync is a fast-growing company offering robust software solutions for the multifamily housing industry. We deliver innovative tools to help property management companies optimize operations, improve tenant experience, and achieve their business goals. We also own & operate Rentals.ca, the biggest rental listing website in Canada!

Job Summary:
As an IT Analyst Intern at Rentsync, you will be responsible for assisting in a variety of crucial IT tasks. This is a fixed-term internship that will run from September - December 2023. You’ll be accountable for providing first-contact IT support to our staff, assisting with system administration, and working on new projects and initiatives here at Rentsync. This role will have you working across IT and Cybersecurity and collaborating with many different members of the organization. As the IT Analyst Intern, you’ll be reporting directly to the Manager of IT & Cybersecurity.

Some exciting projects you can expect to be a part of in addition to your day-to-day responsibilities:

Participating in the rollout of our SIEM solution
Improving and monitoring new and existing security policies
Working on our SOC2 compliance progress
Rebalancing and optimizing our web servers & load balancers
Completing the rollout of our MDM software
Rolling out a new IT Support portal

Responsibilities:

Serve as the primary point of contact for all computer, software, and telecom-related requests for IT service and support.
Design and assist with various hardware/software implementations across the organization.
Participate in enterprise-wide and team-based projects, assisting full-time staff with deliverables.
Read, interpret, and skillfully analyze information and present data in a resourceful manner.
Support the development of tools and training focused on delivering business results.
Provide technical support to employees for internal desktop systems software and hardware.
Maintain an inventory of all equipment, software, licenses, and asset management.
Research and document faults/problems over IT infrastructure for further analysis.
Follow documented policies and procedures to execute day-to-day transactions, activities, and processes ensuring all Service Level Agreements (SLAs) are met. Create documentation for policies not yet documented.
Monitor computer networks for security events or threats and investigate security breaches and other cybersecurity incidents.
Install and operate security measures to protect systems and information infrastructure.
Document security breaches and assess the damage they cause.
Stay up-to-date on IT security trends and news, and develop company-wide best practices for IT security.

Skills, Experience, and Qualifications:

Working towards a Degree in Computer Science, Network Technologies, or a related discipline.
Proven ability to troubleshoot and resolve issues related to Windows/Linux Servers, computer hardware, peripherals, and email systems.
Knowledge of network protocols, logging systems, and Linux operating systems.
Familiarity with SIEM systems, Antivirus software, and MDM solutions.
Stong understanding of AWS & GCP. Knowledge of EC2, RDS, ALB’s, is a strong asset.
Knowledge of security standards and frameworks such as ISO27001, NIST, and SOC2.
Ability to handle multiple tasks simultaneously and demonstrate keen attention to detail and task-related accuracy.
Proficient in Microsoft (MS) Suite (Word, Excel, PowerPoint).
Strong written and verbal communication skills with the ability to communicate technical information to a non-technical audience.
Must be able to maintain strict confidentiality of private information.
High-energy individual who is self-motivated and able to work in a team environment with individuals of all leadership styles, personalities, and career levels.
Familiarity with task trackers such as Jira, Asana, and Monday.com

Other Requirements:
Candidates may be required to complete a criminal background check and/or an employment reference later in the application process.

Working at Rentsync:
Rentsync offers an inclusive, collaborative, and engaging work environment. As an Intern, you will gain valuable experience while working alongside a team of experienced professionals committed to mentoring and guiding your development. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Rentsync

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