Sales Engineer Job Description

About the Job

RAB Design Lighting Inc. is a Canadian owned and operated company that has been serving the electrical distribution market since 1968. We are unique and innovative within the electrical sector and highly respected within our industry. We design, manufacture, assemble, import, and distribute a broad line of commercial and industrial lighting products throughout a national network of Canadian electrical distributors and agents.

We are seeking an energetic and personable Sales Engineer to join our team. This individual will work closely with the senior leadership team and collaborate with various departments to deliver technical solutions to our customers. The position is designed for someone who loves interacting with customers, tackling tough technical problems, and addressing customer questions. The Sales Engineer will be trained in sales and support processes and will offer significant opportunities for professional growth and career development within our company.

Key Responsibilities

1. Engineering Support:

Provide technical support and expertise to the sales team.
Assist in developing and improving product solutions.
Collaborate with the sales team to address technical challenges and ensure product quality.

2. Pre-Sales Activities:

Work closely with the sales team to understand customer needs and provide technical solutions.
Conduct product demonstrations and presentations to prospective clients.
Develop and deliver technical proposals and solutions for large and custom projects.

3. Customer Interaction:

Engage with customers to understand their requirements and provide tailored solutions.
Address customer questions and concerns with technical accuracy and professionalism.
Build strong relationships with customers through excellent communication and follow-up.

4. Inside Sales:

Assist with lead generation and qualification.
Support the sales team and agents in developing strategies to close deals.
Maintain accurate records of customer interactions and sales activities.

5. Outside Sales:

Manage key opportunities and customer initiatives with the distributor and sales agents.
Travel to customer sites to provide on-site support and presentations.
Identify and pursue new sales opportunities to expand the customer base.

6. Interfacing and Coordination:

Serve as a liaison between the engineering team and the customer-facing sales team.
Translate technical opportunities and customer requirements into actionable insights for both sales and engineering teams.
Collaborate with sales agents to ensure alignment and understanding of technical solutions.
Play a key role in identifying business growth opportunities and enhancing customer service.

7. Leadership Collaboration:

Work closely with the senior leadership team and new product development teams to align technical solutions with business objectives.
Provide insights and recommendations to the leadership team based on customer feedback and technical assessments.

About You

Education:

Bachelor’s degree in Engineering (Mechanical, Electrical, Computer Science, or related field). An additional degree or coursework in Business is a plus.

Experience:

2-5 years of experience in a technical or engineering role, with exposure to sales activities preferred.

Skills:

Strong technical knowledge and problem-solving abilities.
Excellent communication and interpersonal skills.
Ability to explain complex technical concepts to non-technical audiences.
Energetic and enthusiastic personality with a customer-focused attitude.
Strong organizational skills and attention to detail.

Preferred Attributes:

A strong passion for engaging and collaborating with people.
Passion for technology and innovation.
Ability to work independently and as part of a team.
Proactive and driven to achieve results in a fast-paced environment.
Alignment with our company’s values and culture.

What We Offer:

RAB Design Lighting has doubled in revenue many times in our sixty-year growth trajectory, and we are reinforcing the foundation to grow at a fast pace again.

The successful candidate will enjoy working in a fast-paced environment where we:

Collaboratively tackle complex issues,
Reinforce RAB’s foundation with continuous improvement of systems and processes,
Focus our growth strategy on what our customers and partners need from us to be successful.

RAB’s core values underpin the work we do every day:

Customer focused: RAB strives to structure our business around our customers from the way we design our products to how we deliver our products to every touch point in between.
Working smart: RAB works hard to find better ways to do things, simplifying processes where possible and improving continuously on the ways we work so that we can free up valuable time to focus on exceeding expectations for our customers.
Being respectful: RAB’s longest-serving employee has a tenure exceeding 45 years and as we write this, our most recent hire was a few weeks ago. Treating everyone with respect is important to us and provides the framework for how we make decisions.
Acting with Integrity: As we grow again, holding ourselves and others accountable to what we say and do is mission critical.

Compensation: Base salary and total compensation are dependent upon many factors, including skills, experience, and relevant past roles.

Benefits:

Competitive salary and performance-based bonuses.
Comprehensive health, dental, and vision insurance.
Professional development and growth opportunities.
Dental care
Extended health care
Life insurance
Disability insurance
Company events
Vision care
On-site parking
Casual dress

RAB Design Lighting

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