Qmulus Solutions is a Virtual Staffing Provider and Recruitment Agency based out of Victoria, BC, Canada.

We are seeking a talented and passionate IT Manager to join our growing team! In this pioneering role, you'll be the architect of our future IT operations, leading a brand-new team and shaping our strategic direction!

This role reports directly to our client, the VP of People and Culture and is a key player in the organization working across departments to implement IT and Security strategies at every level. We are committed to modernizing our IT and security programs and technologies to help empower our teams to drive revenue and make everything better.

This is more than just a job; it's an opportunity to make a real impact! You'll oversee all aspects of our IT infrastructure, ensuring peak performance, robust security, and efficient operations. You'll also be a key player in crafting IT plans that propel our business goals forward.

Here's why you'll love working at Qmulus Solutions:

Lead the Charge: This is a brand new IT leadership role, offering the chance to build a dream team and define our IT future.

Collaborative Culture: We value open communication, clear expectations, authenticity, and leading with empathy – it's all about working together to achieve greatness.

Empowering Technology: We're committed to modernizing our IT and security programs, empowering our teams to drive revenue and success.

Impactful Role: Your decisions will directly influence the company's growth and trajectory.

Ready to build something special? We are! Apply today!

Job Description:

Act as an IT and Security subject matter expert, reporting directly to the VP of People and Culture
Coordinate with the Systems Administrator in understanding the current ticketing process as well as setting up and building infrastructure
Work closely with the VP of People and Culture in developing and identifying long-term strategic IT plans to improve security and modernize IT programs and processes
Manage and support the IT Staff by providing ongoing feedback that strengthens their capabilities
Oversee the full migration of all IT support and infrastructure from the current Managed Service Provider (MSP) to an in-house model
Develop a strategic offboarding plan with the current MSP provider to ensure a seamless transition
Assist with hiring and onboarding
Conduct a thorough review of current technology infrastructure to identify potential limitations and opportunities for efficiency improvements
Build strong relationships with internal departments to fully understand their needs and roadblocks
Create and maintain an IT SharePoint resource page to provide troubleshooting assistance and support for frontline staff at all our properties
Develop a vendor evaluation process and manage all 3rd party contracts and technology renewals
Maintained regular communication with department leaders to ensure seamless information flow across all teams

Job Specification:

Bachelor's Degree or Diploma in Computer Science, Information Technology, or any related field (or equivalent experience)
Minimum 5+ years of experience in a Technical Leadership role
Proven experience in IT infrastructure management and support
Strong understanding of hardware and software troubleshooting principles and diagnostics
Experience with ticketing systems for efficient support request tracking and resolution
Proficiency in using SharePoint for knowledge base creation and document management
Strong understanding of IT security best practices
Experience working with vendor management, contracts, and technology renewals
Excellent communication, interpersonal, and problem-solving skills
Ability to lead and motivate a team
Ability to prioritize tasks, work independently, and manage time effectively
Strong analytical and critical thinking skills

Working Conditions

This is a hybrid role. The successful candidate will be expected to work from home, at the office, or travel across BC for client on-site support
5-day work week

What sets you apart from the others?

Certifications
Huge success stories in your career

Why Join our Team?

Your health and your family comes first!
Work and Life Balance
We cover 100% of medical and dental premiums, PLUS you get free mental health benefits
Live your Best Life fund
Employee purchase program so you can get sweet deals on everything from electronics to linens
Leadership and career development programs
Fun and energetic weekly team bonding events

What to expect:

Application: We do our best to review all applications within 2 weeks (10 business days) and will respond to all applicants.

First Interview (45min): You will have an initial video interview with our HR and Recruitment Personnel to discuss your experience and answer your questions about our company and ventures.

Second Interview (60min): You will meet our Client, the VP of People and Culture and our Director of Revenue to discuss your technical expertise, what the role will look like long term, and answer more of your questions.

Final Interview (45min): You will have a final discussion with our Client, the President about why we are bringing this role in-house, the value we place on it, and answer more questions about expertise and value alignment. You will also have an opportunity to ask questions.

Offer: This is where we get to celebrate your joining our team!

Job Types: Full-time, Permanent

Pay: $90,000.00-$140,000.00 per year

Benefits:

Company events
Store discount
Wellness program

Schedule:

8 hour shift
Day shift
Monday to Friday
Overtime

Experience:

Information Technology: 5 years (preferred)

Work Location: Hybrid remote in Victoria, BC

Qmulus Solutions

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IT Manager