Procurify's Intelligent Spend Management platform provides hundreds of organizations worldwide with real-time visibility and control over all business spend. We're looking for a talented and team-driven Client Solutions Specialist to join us on our journey.

About The Role

You are a person with a knack for designing, developing, and implementing integrations between our software applications and third-party systems. This role will require collaboration with cross-functional teams to gather requirements and ensure the successful integration of our products with our clients' systems.

The right candidate will share our values of Creativity, Courage, Curiosity, Compassion, and Customer Obsession.

Everyone at Procurify is a team player. A typical day in the life of a successful Technical Account Manager requires technical project management prowess and excellent communication skills. You will manage customer integration projects, manage scoping integration calls with clients, and communicate with any stakeholders to keep projects moving forward. We're seeking entrepreneurial people who are willing to challenge the status quo and contribute to larger strategic objectives.

What you'll be working on

Acting as a Procurify subject matter expert in the application ecosystem, integrations, platform and design/development processes
Consult and guide the CX team to through implementations with complex integrations (NetSuite, QuickBooks, etc)
Provide troubleshooting escalation support on our integrations
Occasionally consult the Pre-sales team to vet customers to make sure they are the right fit
Document and develop processes/workflows and socialize them to the relevant teams (this is huge for scaling the team!)
Architecting overall solutions, from front-end to backend design, by leveraging different experts on the team; Ensuring all moving pieces fit well together and are accepted by relevant stakeholders
Working on a wide range of project sizes and types, from end-to-end site implementations to focused consults
Scope, implement and maintain integrations using iPaaS tools, like Workato.
Act as a project manager for integrations projects, particularly regarding data migration from other applications
Maintain a high level of knowledge about Procurify's products, offerings and integrations
Update and maintain internal documentation resources.
Participate in development, implementation, and change management of new and revised processes, workflows, and procedures to improve efficiency and effectiveness.
Gather solution requirements by working directly with our external stakeholders and API consumers
Participate in technical integration discussions with API consumers to analyze integration and web service requirements.
Become a knowledge expert on our API and provide knowledge transfer to clients via documentation and training
Mentoring and coaching other customer-facing teams at Procurify on technical aspects of our platform

Who we're looking for

3-5+ years of experience as a Client Solutions Specialist, CX Solutions Architect or Technical Accounts Manager in a SaaS environment
Experience with iPaaS (Integration Platform as a Service), like Workato or Tray.io
Experience with RESTful API development and integration
Proficiency in using Postman or similar API testing tools
Familiarity with Python and Javascript
Familiarity with database systems (e.g., SQL, NoSQL) and business intelligence tools (e.g., Metabase)
Significant technical expertise in technical solutioning, and in particular how it relates to integrations/implementation of an ERP Solutions.
Proven mentorship capability to transfer knowledge and implement successful process and success measures
Consulting experience in common industry-standard business practices, such as in ERP system
Transparency in your communication style - with sharing ideas, giving feedback and debating the status quo
Active listener to embrace our environment of focused on lifting up others and respecting all voices

WHY PROCURIFY?

Help us modernize spend management

Procurify is a remote-first company with a big heart and a strong ambition to modernize the way organizations manage business spend. We're trusted by hundreds of companies around the world — across industries like biotechnology, education, health care, manufacturing, and software — to manage over $30B in spend.

Be empowered to do your best work

We've created an environment where personal and professional growth is a real priority. Some of the great perks we offer include:

Flexible working: We're a remote-first organization with flexible working hours. Work anywhere from within Canada!
Four-day workweek: Burnout is real. To help you restore balance between work and life, all Procurify team members work four days a week.
Unlimited responsible time off: Work hard, play harder. All team members can take advantage of our unlimited responsible time off policy.
Extended health benefits: We prioritize our team's health and well-being. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account.
Community initiatives: We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns.
Stock options: Everyone has a chance to own a part of Procurify with our competitive stock program.
DEI initiatives: We regularly run a diversity, equity, and inclusion roundtable where we host guest speakers and tackle the topics that matter.

Work with an amazing team

We've welcomed team members who were boat captains, funeral directors, swing dancers, competitive gamers, plumbers, and novelists. Everyone has a story and we're here to embrace them!

LEARN MORE

Procurify is an Equal Opportunity Employer. We do not discriminate against any team members or applicants for employment because of race, color, disability, sex, age, national origin, religion, sexual orientation, or gender identity and/or expression.

If you feel like you don't meet all of the requirements for this role, we encourage you to apply anyway. We know that feelings of imposter syndrome can get in the way of meeting incredible candidates, and we certainly don't want those feelings to get in the way of meeting you! We really want to get to know you and why you're great for the role. Please avoid including your picture and age on your resume.

Apply online today and let's start a conversation.

To learn more about Procurify, check out these resources:

Get to know our team through our Meet Us Monday videos
Check out what our customers are saying about us
Learn more about our procure-to-pay platform

Procurify

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