***Please note: The successful candidate would be required to work out of the Kamloops or Fort St. John office.***

PipeCom requires Field IT Support for their oil and gas client.

Location: Kamloops, Fort St. John, Interior BC

As part of the Field Support IT team the successful candidate is primarily responsible for the reliability and stability for HMI workstations and network infrastructure along the Pipeline. Secondary responsibilities include providing subject matter expertise supporting IT projects and operations project. The desired outcome is to ensure the system application and hardware reliability of HMI workstations, process data servers, and network devices connected to industrial control systems. This outcome is accomplished by providing Tier 2 and 3 support. Performing troubleshooting and repair/replace activities for faulty control system server and workstation platforms and network components.

Some of the aspects of these services will require an on-site presence and other aspects will be able to be performed remotely through control and corporate networks. As such, the position is to be based out of one of the offices along the pipeline such as Fort St. John, Kamloops or Savona, BC

Maintenance and Support

· Provides control network workstation/server hardware specification, image management, lifecycle management, break-fix and troubleshooting.

Supporting development, implementation, and managing preventative maintenance practices for operating system and hardware health.
Ensure that the hardware is properly maintained and operating below any thresholds that might cause problems
Identify and investigate areas that may require system solutions or improvements
Ensure that backups of critical control system network equipment are maintained and up to date
Perform break-fix and troubleshooting lead support of control system Ethernet network workstation and server platforms.
Perform break-fix support of additional control system IT components (network and control system application) as directed

IT Compliance:

Ensure control systems are in compliance with specifications, policies, applicable industry standards, and vendor specific requirements for existing and new equipment as it pertains to cyber security.

Required:

· Undergraduate degree or diploma in Computer Science, Computer Engineering, or related discipline.

· A minimum of 5 years of directly related work experience

· Previous SCADA/HMI and IT experience

· Must have or be able to obtain safety certificates for accessing pipeline operating sites/stations.

· Strong network administration, computer hardware, and OS troubleshooting

· Working knowledge of the following software packages, operating systems, and equipment: Windows server 2008/2012/2016, Windows XP/7/10; VMWare; Veeam; Cisco switches; UPS and NAS systems; wide range of computer and server hardware

· Working knowledge of Industrial Control System architecture, risk assessment and change management processes (minimum 5 years).

· Working knowledge of Microsoft Enterprise environment and the security architecture (minimum 5 years).

· Maintain the day-to-day operations of the in-place security solutions while identifying, investigating and resolving security breaches detected by those systems.

· Strong PC/Server software/hardware troubleshooting skills.

· Strong Microsoft Office skills using Word, Excel, Visio, and Outlook.

· Experience with Backup and Disaster and Recovery procedures.

· Working knowledge of VMware tools and virtual environments.

· Proven relationship development and management.

· Excellent time-management and multi-tasking skills in a fast-paced environment.

· Excellent analytical, communications, and problems solving skills including root cause analysis.

· Excellent verbal and technical writing skills.

· Flexible and adaptable to change.

· Valid driver’s license

Preferred:

· Any COMPTia, Cisco or Microsoft certifications will be considered an asset.

· Any Technical support experience would be considered an asset.

Working knowledge of control systems found in a typical gas or liquid compressor stations

About PipeCom

PipeCom is privately owned company providing scalable, fit-for-purpose services for the energy sector including project management, engineering, commissioning, field services, operations and staffing services. Our expertise and knowledge are supported by subject matter experts, across all PipeCom service lines. for more information, please visit www.pipecom.org

Contract length: 12 months

Job Types: Full-time, Permanent, Fixed term contract
Contract length: 12 months

Salary: $50.00-$70.00 per hour

Schedule:

8 hour shift

Ability to commute/relocate:

British Columbia: reliably commute or plan to relocate before starting work (required)

Work Location: In person

PipeCom

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Field IT Support Specialist