What is the role?

The Systems Engineer designs, implements, supports and documents enterprise networks, storage, servers, and software environments for all of Pet Retail Brands.

What will you do?

Design - Ability to designs and develop infrastructure solutions that enables larger scale projects and functionality as aligned with the architecture strategy.
Implement - Ability to plan, coordinate, and facilitate designed solutions using best practices to provide a future support model.
Support (Tier 2) – Ability to monitor, trouble-shoot, and resolve enterprise infrastructure issues as they arise. Identify and provide strategic solutions to achieve a stable environment.
Document – Ability to document the design, implementation, and support of enterprise infrastructures solutions.

What will you need to succeed?

Education and Experience

4-year college degree or technical training equivalency
3 - 6 years of professional experience with the following:
Network configuration, support, analysis and design
Problem solving
Results-oriented track record
Practical SDLC and Project Management understanding
IaaS, SaaS, PaaS (Azure Cloud)
Security and compliance PCI, SOX, and ADA
Retail Experience
Cisco Certification preferred.

Technical Skills

Develop and manage complex projects related to network, storage, and server technologies
Infrastructure deployment and troubleshooting, including virtual appliances, server farms, and 3rd party tools (VMWare, Active Directory, SQL Server, Symantec Backup, IIS, Group Policy, Remote Desktop Services, O365, Exchange, SharePoint, System Security)
Install and manage server and client hardware, operating systems, and application software
Server Virtualization VMWare on Cisco UCS platform (Microsoft Windows Server 2016/2012/2008/2003, Windows 8/7)
Designs, documents, configures, implements, and maintains all network infrastructure (routers, switches, firewalls, etc.)
Knowledge of networking protocols such as OSPF, BGP, VTP, TCP/IP, DNS, DHCP, LAN/WAN, and VPN design and integration
Active Directory design, administration, and implementation
Microsoft O365 and multi-platform messaging system integration
Network patching, backup, and archive
Disaster Recovery planning, Anti-Virus, and backup and archive solutions
Experience with Voice Technologies (VoIP, SIP trunking)
Application related technology support and Help Desk ticket completion within SLAs
Monitoring the performance of systems
Very good understanding of templating and automation scripting such as Power-shell, Ansible, and Puppet
Understanding of retail systems technologies
Vendor liaison for hardware and software maintenance, quotes, and SLAs

Technical Skills

Develop and manage complex projects related to network infrastructure.
5+ years’ experience in routing and switching technologies.
5+ years’ experience in installing, configuring, and managing Cisco L2&3 switches 3850, N9K etc.
5+ years’ experience in Meraki L2&3 switch installation, administration, and management.
5+ years’ experience with Meraki wireless solution and access points.
Experience with Cisco ISE for access control policy platform.
Extensive Experience with Palo Alto Firewalls.
Extensive Experience with SD-WAN Velo Cloud deployment & administration.
Experience with network virtualization using VMware NSX-T solution.
Experience with Voice Technologies, Cisco Unified Call Manager, Nortel MC1000 Avaya IP Office (VoIP, SIP Trunk).
5+ years’ experience in wireless network with WLAN controller 5508/9908 and Meraki access points management.
Knowledge of networking protocols such as OSPF, BGP, VTP, TCP/IP, DNS, DHCP, LAN/WAN, and VPN design.
Planning, design, and implementation of the corporate, stores and warehouse network infrastructure. including routing, switching, wireless, security and monitoring.
Patching of all network devices and configuration backup and archive.
Extensive experience with F5 Load balancer for evenly traffic distribution across multiple nodes.
Monitor and manage network performance and availability, including but not limited to troubleshooting and resolving network connectivity and performance issues.
Experience with SolarWinds, Manage-engine or equivalent network monitoring solutions
Good understanding of highly available architecture and experience supporting mission-critical services.
Network related technology support and IT Service Desk ticket resolution within stipulated SLAs.
Develop & maintain the corporate network disaster recovery plan and failover efforts.
Vendor liaison for hardware and software maintenance, quotes, and SLAs.
Proactively monitor network performance. Create standard operating procedures & escalation processes for alarms & security events relating to Network Services.
Develop & maintain the corporate network disaster recovery plan and failover efforts.
Troubleshoot system / network issues and provide Root Cause Analysis (RCA) working effectivity with partners and while collaborating with other IT streams.
Test and deploy necessary fixes and system/network upgrades in collaboration with IT partners and OEM.
Provide prompt, effective day-to-day support, accurately identify and resolve issues, perform controlled and timely incident resolution all while making client satisfaction a top priority.
Experience with network segmentation for UAT, DEV and production traffics.
LAN, WAN support and troubleshooting experience.

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