Full-time Position in Red Deer, AB

Position Concept:

We require an experienced IT professional that thrives in a strong service-oriented role. Preferably with a minimum of 5 years of experience and the ability to support multiple clients, you will bring your skills to ensure client support requests are responded to and resolved. Being part of a strong team, issues can be brought forward for internal support or escalated.

The Senior Technical Support Engineer supports the customers through superior systems management, technical service, and customer service. The Senior TSE accomplishes this by taking ownership of all technical issues including third party services. This allows customers to concentrate on their duties and operating their business.

Job Description:

· Be a team player

· Provide onsite and remote technical support to customers

· Fast paced, multi-tasking ability to administer multi-server multi-location environments

· Create a relationship of trust with clients through regular on-site visits

· Provide consistent service to clients to provide the feeling of dependability

· Perform site maintenance

· Take responsibility and manage assigned sites

· Ensure your clients always have an active backup system

· Responsible for the solution, design, implementation of new and existing infrastructure

· Critical role in ensuring all data used and generated is continually accessible and protected securely and confidentially

· Coordinate or otherwise interface with 3rd party vendors and support to facilitate all aspects of IT support

· Consistently update time sheets and all customer documentation on a daily basis

Professional Abilities:

· Outstanding analytical and organizational ability with orientation towards detailed and precise documentation and record keeping

· Ability to manage difficult client support situations

· Ability to work independently or as a team with minimum or no supervision

· Time Management skills

· Customer service-focused

· Business professional writing/grammar skills

Working Experience/Qualifications (preferred):

· 5+ years systems support experience in a hands-on technical role (minimum)

· University Degree or College Diploma (preferred)

· Microsoft Certification(s) in Microsoft Azure, 365, Server, and/or Desktops (strongly preferred)

· Networking certifications an asset, such as CompTIA Network, CISCO CCNA or CCIE Certification

· Experience with ticketing systems, remote management software, and cloud-based management applications

· IT Consulting/Managed Service Provider experience

Competent Abilities to Work With:

· Microsoft 365 including SharePoint

· Cloud Services (Azure, Amazon Web Services, other)

· Windows Server 2012/2016/2019/2022

· Virtualization Technologies and Wireless LAN would be an asset

· Server Installations, Upgrades, Data Migrations, and Security

· Active Directory/Group Policy Administration

· Exchange Server 2010/2013/2016/2019/2022

· SQL Server 2012 (or later)

· Network Services/Protocols (DNS, DHCP, TCPIP, VLAN)

· Firewall Technologies - WatchGuard, Meraki, SonicWALL, Cisco, Fortinet, VPN, SL, EAPOL, crypto multi factors authentication, access control lists

· Familiar with network components of virtual environments

· Experience with Routing technologies including BGP, OSPF, IGP and PI SLA Experience with QOS

· Experience with wireless networking

· Remote Monitoring and Management (ConnectWise Manage, TI Glue, Datto RMM)

· Backup Applications &Monitoring on and off-site backups (Datto, Veeam and Windows Server Backup) Desktop Support - Applications/MS Office/Virus Removal/Mobile Devices

· Windows 7/8/10/11

· Office 2010/2013/2016/365

· Workstations, laptops, tablets, mobile devices, printers, scanners, AlO support

Competitive salary based on experience, company supplied hardware and equipment, cell phone.

Own vehicle, clean Driver’s Abstract, RCMP Employment Criminal Check are all required.

Job Types: Full-time, Permanent

Salary: $55,000.00-$70,000.00 per year

Benefits:

Company car
Paid time off

Flexible Language Requirement:

French not required

Schedule:

Day shift
Monday to Friday
On call
Weekend availability

Supplemental pay types:

Overtime pay

Ability to commute/relocate:

Red Deer, AB: reliably commute or plan to relocate before starting work (preferred)

Education:

DCS / DEC (preferred)

Experience:

Technical Support: 3 years (preferred)

Work Location: In person

Perras Weir

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Technical Support Engineer