Paul’s Transportation is one of the GTA’s leading local container carriers, we specialize in serving the Toronto area and moving freight all over Ontario. We are growing in many areas and searching for talented individuals to join our team!

Key Responsibilities

Serves as the primary contact for IT support for internal staff, providing level 1 and level 2 support.
Installs or updates hardware, software, and operating systems on staff computers.
Administers usernames, passwords, and security credentials for staff and reset, as required.
Supports the onboarding process by provisioning new hires with hardware and software and orientation to the new user.
Support the offboarding process by removing access, archiving and wiping of all data from user equipment.
Provides backup after hours. Remote and on-site support for maintenance and as requested and in the case of an emergency.

System Administration

Manages the configuration and administration of Office 365 online features (Access control, user lists, Exchange and SharePoint online admin).
Support the IT admin with the configuration and administration of MS SQL, Azure virtual environment.
Supports network services by troubleshooting connectivity issues.
Knowledge of Hyper-V systems
Tracks, escalates, follows up and resolves system issues with service providers.
Administers and enforces system operating policies and procedures.
Supports the configuration of enterprise IT solutions as directed by management
Works alongside IT admin, IT vendors, and internal stakeholders to ensure the environment is properly and securely configured to supports the business requirements.
Keeps up to date on general technical skills and knowledge of MS office 365 and Azure new releases, new patch/fixes.
Experience troubleshooting desktops, laptops, printers, network drives, etc.
Experience with cloud environment
In-depth understanding of Microsoft Active Directory, Exchange and supporting principles
Understanding of IT security concepts and basic understanding of Firewall and Endpoint Security
Basic Networking experience and understanding of underlying principles such a TCP/IP, Subnetting
Maintains comprehensive supporting documentation for installation and support.
Administers, monitors, and maintains accurate record of software subscriptions licences by user and by department.
Records and tracks assignment/re-assignment of all IT Asset inventory, including laptops, mobile devices, monitors, desk risers, etc.

Security Administration

Enforces enterprise information security and privacy policies and procedures.
Monitors organization security status and posture on both end-user and business systems
Work with the IT Administrator to respond in a timely manner to all security instances and threats.

Qualifications, skills and knowledge

Minimum 2 years in user technical support.
Minimum 1 year of office 365 online system administration experience.
Experience in Azure technical support.
Ability to build and maintain solid relationships with business technology stakeholders with solid communication skills.
Ability to work outside of business hours on occasion and according to project and business requirements (i.e., tech support during weekends and off hours).
Ability to work independently in a team environment.
Strong time management skills including a strong ability to prioritize workload and a demonstrated ability to multi-task.
The following would be considered an asset:
Proven experience in setting up and working with Windows server policies and scripts.
Experience in TruckMate is preferred.

Job Type: Full-time

Salary: $45,000.00-$50,000.00 per year

Schedule:

8 hour shift

Ability to commute/relocate:

Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Paul's Transport Inc.

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