Panasonic Canada Inc.

For over 100 years, Panasonic has been committed to enhancing the well-being of people, communities, and society. Our technologies and solutions have been developed with one aim in mind: to make live better – simpler, healthier, safer, more enjoyable, and more sustainable. Panasonic Canada Inc. (PCI) is a leading technology provider to businesses, government agencies and consumers across the region. The company leverages its strengths in Living Spaces, Immersive Entertainment, Sustainable Energy, Automated Supply Chains and Connected Solutions to provide lifestyle solutions to consumers as well as secure and resilient integrated solutions for B2B and B2G customers. We are proud to be recognized as one of Greater Toronto’s Top Employers for 2020, 2021 and 2022. Come join our journey.

What Panasonic Canada Inc. Offers

· Comprehensive Medical and Dental Coverage with a Health Spending Account

· Deferred Profit-Sharing Plan (DPS)

· Group Retirement Savings Plan (RSP)

· Education Assistance Program/ Tuition Reimbursement

· Employee Purchase Program

· Employee & Family Assistance Program (EFAP)

· Employee Volunteer Program – Paid Time Off for Volunteer Days

IT Support Analyst II:

Prioritizes the day-to-day operation and maintenance of the information systems so that they can function reliably, meet business needs, and use resources effectively. Researches, evaluates, and recommends hardware and software products that will enhance the capabilities of the systems. Liaises with functional, operational teams and IT Manger to understand the current and future information needs and to determine how systems should be installed, configured, and maintained. Protects data integrity, proprietary information and related intellectual property through information security and access management. Participates in business planning as it relates to technology and systems, including short term and long-term needs.

Please note this is a full-time opportunity

Please note, this position is based out of the office. The office location is Niagara on the Lake.

Responsibilities

1. Resolves customers technical problems from IT Solution Hub email, phone, and in person in line with service level standards. Logs and processes support calls. Installs and configures computer hardware, software, systems, networks, printers, and scanners.

2. Solicits feedback from users to determine the root cause of issues, develops solutions, and makes recommendations for hardware and software replacement as necessary. Investigates, diagnoses, and solves computer software and hardware issues.

3. Supports IT department operations and best practices by creating, editing, and distributing IT-related documents including but not limited to FAQ documents that cover common errors, known issues, and the current work arounds, as well as help sheets that are used by users across the organization. Maintains, and shares document libraries containing procedures and best practices.

4. Conducts periodic system tests and deploys updates to applications, servers, and hardware. Troubleshoots and ensures that software or hardware updates do not cause unforeseen problems elsewhere within the system or result in excessive downtime.

5. Provides user support during update and installation procedures for software and peripherals.

The Successful Candidate Will Have

1. 2-3 years of community college degree or equivalent.

2. 3-4 years of related work experience.

3. Strong knowledge of PC/Server hardware, software, current Microsoft applications including Office, Project, Active Directory, Exchange, as well as various programming, and related software applications.

4. Excellent problem solving and troubleshooting skills to find innovative solutions to complex technical issues.

5. Demonstrated ability to communicate effectively with technical and non-technical stakeholders.

How to Apply

Please include a PDF copy of your current resume.

Diversity, Equity, and Inclusion at Panasonic Canada Inc.

In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realizing programs, tools and processes that ensure a diverse, equitable and inclusive environment for our employees

AODA Policy

Panasonic Canada Inc. has an accommodation process in place and provides accommodations for

job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

Only candidates selected for an interview will be contacted.

We thank you for your interest in working for Panasonic Canada Inc.

Job Type: Full-time

Salary: $52,387.00-$74,838.00 per year

Benefits:

Dental care
Extended health care
Flexible schedule
Life insurance
Paid time off
Tuition reimbursement
Vision care

Schedule:

8 hour shift

Work Location: One location

Panasonic Canada Inc.

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IT Support Analyst II