Company Overview

PacWest Systems Supply Ltd. is a leading supplier to the Wall and Ceiling Industry, established in 1983. With a commitment to competitive pricing and exceptional delivery service, we have built a strong reputation over the past four decades. Our knowledgeable team specializes in a comprehensive range of construction products, catering to contractors and DIY enthusiasts alike.

Summary

We are seeking a motivated and enthusiastic IT Support Analyst to join our dynamic team. If you have a passion for technology and enjoy helping others, we want to hear from you!

As an IT Support Analyst, you will be the first point of contact for our users, providing technical assistance and support for incoming queries and issues. You will diagnose and resolve basic technical problems, escalate more complex issues to higher-level support staff, and assist in web administration and cybersecurity tasks. As part of the IT Team, you will work closely with the Information Systems Manager and report to the IT Director.

Responsibilities

Respond to incoming technical support requests via phone, email, or chat.
Diagnose and troubleshoot hardware, software, and network issues.
Provide step-by-step guidance and support to our corporate users in resolving technical problems.
Escalate unresolved issues to the Systems Manager
Document and track support requests, resolutions, and follow-up actions in the ticketing system.
Assist with the setup and configuration of new hardware (PC Desktop, Laptops, Tablets) and company-approved software.
Provide support for our ERP users (ECI Spruce)
Provide support for Business Connect VoIP system and users
Assist in web administration tasks, including website updates.
Support cybersecurity measures, including monitoring and reporting potential security threats.
Ensure efficient operation of company printers including ordering toner supplies
Complete additional tasks that may arise as assigned by the IT Director

Requirements

Computer Information Diploma and/or certification in IT
Previous experience in a customer service or technical support role is preferred.
Excellent understanding of computer hardware, software, and networking concepts.
Experience with cloud-based services such as Microsoft 365, SharePoint, and Teams
Experience supporting ERP desired
Familiarity with web administration and cybersecurity practices.
Strong problem-solving and troubleshooting skills.
Ability to work independently and as part of a team.
Willingness to learn and adapt to new technologies and processes.
Customer-focused attitude with a commitment to providing outstanding service.

Benefits:

Competitive salary and benefits package.
Opportunities for professional growth and development.
Supportive and collaborative work environment.
On-the-job training and mentorship.

We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $47,500.00-$60,000.00 per year

Benefits:

Dental care
Extended health care
On-site parking
Paid time off
RRSP match
Vision care

Schedule:

8 hour shift
Monday to Friday

Work Location: In person

PacWest Systems Supply Ltd.

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