PROGRAM MANAGER

At Pacific Coast Community Resources, we have provided personalized services to people living with diverse abilities since 1990. Today we offer our services throughout many communities in the Lower Mainland, Vancouver Island, the Okanagan, and the Kootenays. We offer a wide range of dynamic and comprehensive programs and are committed to:

The values and principles of inclusive community living
Providing person-centred services that respect the person’s choice and dignity
Ensuring cultural diversity and lifestyle choices are recognized and incorporated when developing supports
Empowering people with disabilities to live the life they envision

About The Role

As our Program Manager, you will use your expertise to make a significant contribution to the people, caregivers, and communities we serve. Through a family-centred approach, you will provide support in a safe home environment to people who may present complex behaviours, as well as people with diverse abilities. Your natural ability to care for others, working both independently and collaboratively as a member of a multidisciplinary team, will allow you to influence your team’s success.

You will

Monitor program delivery, planning, and organizational leadership
Act as a community liaison and coordinate special projects as assigned
Report to the Regional Manager and Directors
Communicate with family involved, and professionals as needed
Demonstrate ability to manage and supervise multi/interdisciplinary teams using strong interpersonal, communication, organizational and conflict resolution skills
Manage multiple projects with a high level of confidentiality, diplomacy and professionalism
Use sound judgment and be able to perform well under pressure to meet strict deadlines
Conceptualize new programs and services and experience in planning, organizing, directing, and implementing community-based activities and programs in a collaborative manner
Provide services in a manner that supports and reflects positive cultural practices
Use highly developed communication skills, both oral and written
Recruit, provide orientation to, schedule and evaluate personnel
Provide direction, guidance and support for team members to manage conflict openly and constructively
Schedule and attend staff meetings and attend and participate in other meetings as required
Maintain an attitude of caring, respect and optimism for families, representatives and community members
Ensure the home is maintained in a neat and clean state at all times

Other tasks and details of the role:

The Program Manager requires specialized knowledge and training to be able to train and support the support worker team, to be able to solve problems, and to be able to provide direct care to the supported individuals when there are unfilled shifts, to be able to meet the supported individuals' need for complex medical, cognitive support and complex emotional/behavioural management support.

The Program Manager arranges for multiple physician and therapist appointments, tests, and treatments. The coordinator informs the support workers of the medical plans. The coordinator schedules the RN for medical monitoring, medical records monitoring, staff education and training, and case management support.

The Program Manager arranges for remedial literacy tutoring, cognitive rehabilitation therapy, special needs teaching support, SLP therapy, SLP social skills therapy, OT therapy, etc. and either directly train the support workers or schedule the others to provide the training to the support workers to ensure the supported individuals' learning assistance needs are met.

The Program Manager arranges for the services of the behaviour consultants (general and ARFID) and either directly train the support workers or schedule assessment/training by the behaviour consultants to ensure the consistent implementation of effective emotional and behavioural management approaches/strategies.

The Program Manager oversees the management of the residence and works from the residence.

Coverage of care by the Program Manager of at least 1 direct care shift every 3 weeks is needed for the Program Manager to directly experience and understand the supported individuals' challenges and care needs to be in a position to train/support staff and problem-solve issues.

The Program Manager works primarily at the residence to directly observe the support staff working with the supported individuals, and the changing issues and be in a position to provide timely staff training/support and problem-solving.

Receipt of on-call pay and the requirement to cover unfilled shifts due ensures the ongoing provision of safe and effective care to the supported individuals.

The position is a non-unionized management position as supervision will be provided to the support workers. Also, not all Program Managers will gain the required knowledge and skills for the position requiring possible Program Manager changeWhat you bring

A degree or masters degree in one of the healthcare, social/human service, social sciences or related field with educational preparation for the role of manager/administrator
Minimum 3 – 5 years' experience in a health management role and working with children/youth and/or adults with cognitive delays, demand avoidance, social/emotional dysregulation, and behavioural challenges
other combinations of education and experience may be considered*
Knowledge of and or experience working within a unionized environment
Knowledge of Aboriginal Operational Practice Standards and Indicators
Knowledge of provincial, federal, and Indigenous organizations
Proven computer/electronics skills and familiarity in using various data management software including Microsoft Office (Word, Excel), Google platform (i.e., drive, calendar, docs, sheets, etc.) and online meeting software
Standard First Aid with CPR certificate
BC Caring About Food Safety online course for food preparation and handling
Knowledge of seizure and diabetes management
Possess a satisfactory physician’s assessment of fitness to work
Medication administration skills
All current vaccinations, including COVID-19 vaccination as mandated by the PHO
Satisfactory criminal record and MCFD HUB clearance
Have a valid class 5 driver's license, access to a safe and reliable vehicle and the ability to travel
A belief in the humanity of all people

Why you'll love it here

Pacific Coast Community Resources offers work you can feel fulfilled by through quality programs and services to people who live with disabilities that promote independence, self-growth, and community integration. Since its inception in 1990, PCCR has steadily expanded, creating dynamic environments to work and learn. We encourage you to partner with us in fostering healthy, energetic lives by showcasing your passion for care, connecting to the communities we serve and collaborating in our culture of teamwork that makes PCCR a great place to work

What We Offer

On-the-job training including MANDT, JOHS, Diversity and Inclusion, Medication Safety; administrating and monitoring and evaluating symptoms, CPAP application, vital signs, seizure rescue, adrenal crisis rescue, WHIMS, 1–3-hour cultural competency training
Confidentiality and Privacy, Trauma-Informed Practice, First Aid and CPR re-certification
Competitive Salary $73,000- $90,000 per Annum
Comprehensive Medical, Dental, and Vision care benefits package
Career development opportunities
An inclusive, supportive work environment and community involvement
A caring, fun, ambitious and supportive team

We believe that a strong commitment to diversity & inclusion enables us to truly make services better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Our goal is to ensure at every interaction all are welcome, comfortable, and safe.

At Pacific Coast Community Resources, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is close to what we’re looking for, please consider applying.

We thank all applicants for their interest; however, only those considered for an interview will be contacted.

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Pacific Coast Community Resources Inc

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