You’re an early-career IT professional with a passion for learning and a drive to succeed.

You love working with people just as much as you love working with tech. That’s why you want an opportunity to expand your expertise in all things IT by supporting clients directly.

At PACE Technical, we have what you’re looking for.

We’re a group of innovative professionals dedicated to delivering client-centric IT solutions to small and mid-sized businesses in the GTA. We’re now looking for our newest Endpoint Administration Technician to join our team – we’re looking for you!

Endpoint Administration Technician

As our new Endpoint Administration Technician, your main responsibilities are to setup and stage new machines for clients, create and retire user accounts and licenses, and provide troubleshooting for some hardware related issues with client machines.

Through building relationships with clients and colleagues, you’ll ensure that new users at client sites have everything they need to get up and running quickly and with minimal disruption, and departing user accounts are deactivated and properly offboarded in a timely fashion.

Practically speaking, here’s what you’ll do…

Setup/Stage New Client Machines
Decommission Old Client Machines
Create New User Accounts/Licenses
Retire Outgoing User Accounts/Licenses
Troubleshoot Hardware Issues (as needed)
Document system reviews, recommendations, and internal processes and procedures
Assist other departments and team members as needed (e.g. help desk, special client projects, etc.)

Your biggest asset in this role will be your ability develop strong relationships with clients. Your friendly and confident approach, together with your IT expertise, will allow you to build trust. They’ll love working with you because you’re committed to learning and meeting their needs.

You’re the right fit for this role because you are…

Focused: your clients appreciate your patience and calm demeanor, no matter what issue, big or small, you’re facing.
Process-oriented: you enjoy following systems and checklists to keep things organized for yourself and your clients.
A team player: you’re always willing to lend a helping hand, wherever your team needs you.
A lifelong learner: we know you don’t know everything there is to know about IT – and that’s okay! If you’re dedicated to improving your skills and expanding your knowledge, you’ll fit right in here.

If you’re ready to take your IT and network administration skills to the next level, this is the role for you!

Qualifications

Experience diagnosing, troubleshooting and repairing technical issues
Familiarity with technical support tools, techniques, and IT services technology
Experience in a customer or client facing role in any industry
A diploma or degree in computer science/information technology or an equivalent combination of skills and experience
Experience working in the managed IT services industry is an asset
Experience in an IT, technical support, and/or network administrator role is an asset
This is an entry level position, and new graduates are welcome and encouraged to apply

Working at PACE Technical

For three straight years, PACE Technical has been officially recognized as one of the top 25 Great Places to Work in Canada. We maintain a highly collaborative culture where doors are always open, ideas are constantly shared, and learning opportunities are abundant. We‘ve cultivated a continuous learning environment by offering course, tuition and certification reimbursement programs for our team.

You will be joining a small, close-knit team in a fun, productive work environment. We’re a real family - and enjoy any opportunity to connect with one another, even in a virtual environment. Come join the family at PACE Technical.

The Details

This is a full-time, permanent position, offering a salary between $45,000-50,000 per year, depending on your experience. We offer a comprehensive group benefits package, employee assistant program (EAP), profit sharing plan, a wellness fund, a home office allowance and other programs to promote the wellbeing of our staff.

You’ll work Monday to Friday, 40 hours per week, during standard business hours. We offer a hybrid work environment, which means you will be required to work out of our Markham office at least 2 days per week (to address any hands on technical needs), but can spend the remainder of the week working from your home office if you choose. We have regular virtual meetings through MS Teams, to ensure that our team is always connected and working together.

How to Apply

Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results.

We strive to build a team that reflects the diversity of the community we work in, and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities. If we can make this easier through accommodation in the recruitment process, please contact us using the “Help” button.

We will review applications, with priority given to those who have completed the assessment and look forward to hearing from you.

All applications will be reviewed, but only those selected for an interview will be contacted. We look forward to hearing from you!

Pace Technical

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Endpoint Administration Technician