SENIOR INCIDENT MANAGER

CONTRACT

TORONTO

Are you experienced in providing high-quality services?

Do you have experience in the financial services as an IT expert?

Are you an exceptional leader with strong communication skills?

The Company

Our client located in Toronto is a large, leading company in global investment management that provides exceptional service to meet client investment needs. They are looking for a Senior Incident Manager to join the team as an expert on Infrastructure Stability and take ownership of ensuring smooth service operations, especially in critical situations.

Company Perks and Rewards

Located in Downtown Toronto
Hybrid work model with only 2 days in office
Hourly compensation at $45-47
Leadership opportunity in a strong team environment

The Job!

You are the Senior Incident Manager for Infrastructure Stability and will be the one to oversee the operations of Major Incidents. Some of your duties will include:

Taking ownership of directing operations to manage Major Incidents and lead your team to resolution
Leading all parts of the investigative process and related activities to ensure highest quality Technology service
Collaborating with colleagues and working with those involves in resolution technology using effective communication
Performing management of key stakeholders and issuing executive/business communications as required
Ensuring all documents are accurate and up to date
Regularly assessing procedures and making adjustments as necessary, striving for high performance service
Collaborating with the Problem Management and Change Management teams to ensure stability of the environment
Taking the lead on strategic initiatives and participating in them,
Striving for a culture centered on IT service by improving infrastructure and optimizing IT service availability
Monitoring IT availability on a regular basis and finding solutions to reduce how often there are incidents and how long they occur
Ensuring that any incidents, complaints, or feedback receive prompt, professional responses with solutions
Directing, training, and mentoring personnel to perform at their best, leading or assisting with recruitment of new team members
creating and maintaining a cohesive team environment and consistent service
Building strong relationships within the team and with stakeholders for effective communication between groups
Preparing and presenting reports regarding data on service to keep senior management aware of performance

What you bring to the job

You are a leader with the skills, experience, and knowledge required to ensure the success of your team and you have the following qualities:

At least 2 years of experience in Leadership
At least 8 years of experience with delivering global IT service, required
Highly proficient with software for IT service management, such as COBIT and ITIL
Experience in financial services as well as a fast-paced, high-pressure environment, required
Exceptional interpersonal and communications skills, especially in interacting with senior management and engineers
Able to collaborate and effectively communicate with all types of people at various technical levels
Confident, open-minded, adaptable, efficient, energetic, but able to keep calm under stress and urgency
Passionate and enthusiastic about Service Delivery, mitigating Major Incidents, and Availability management

Qualified job seekers are asked to apply with attention to Rujeeka Manoharan. Reference #11439

I really look forward to hearing from you, but please understand that I will only be contacting those that are applicable for the role!

Options Consulting Solutions is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an in-person interview will be asked whether specific accommodations are needed to support a personal disability.

You can also find more jobs that may be suited to you on the Options Consulting Solutions Indeed and LinkedIn pages. Follow us on Twitter and Facebook for job searching tips and other updates.

Job Types: Full-time, Fixed term contract
Contract length: 6 months

Salary: $45.00-$47.00 per hour

Schedule:

8 hour shift

Ability to commute/relocate:

Toronto, ON: reliably commute or plan to relocate before starting work (required)

Experience:

Leadership: 2 years (preferred)
global IT service: 8 years (preferred)

Expected start date: 2022-07-25

Options Consulting Solutions

New Jobs

Senior Incident Manager