Position Overview: Oppos is a dynamic and growing cybersecurity firm at an exciting inflection point. We are seeking an experienced and detail-oriented Cybersecurity Operations Manager to lead our service delivery function. This is a critical leadership role for a hands-on professional who thrives on building and managing efficient processes, leading technical teams, and ensuring exceptional customer satisfaction. You will not just manage operations; you will be a key leader in a new, scalable framework designed for growth, coordinating closely with our sales, delivery, and administrative teams to ensure seamless execution from contract to completion.

Key Responsibilities:

Service Delivery & Quality Assurance Leadership:

o Oversee the end-to-end delivery of all client engagements, including SOC 2, ISO, and other framework assessments, penetration tests, compliance consulting projects, VCISO services, security awareness training, etc.

o Act as the final point of quality assurance, reviewing and approving key deliverables to ensure they meet Oppos’ high standards before client delivery.

o Serve as the primary point of escalation for complex project issues and client concerns, ensuring timely and effective resolution.

Team & Consultant Management:

o Provide leadership, mentorship, and direct management for the Engagement Manager and junior consulting staff.

o Manage the full lifecycle of our external contractor relationships, including onboarding, performance evaluation, work approval, and dispute resolution.

o Approve consultant timesheets and invoices, ensuring accuracy and alignment with project budgets.

Process Management & Cross-Functional Coordination:

o Champion, manage, and continuously improve our operational workflows, ensuring seamless handoffs from the "Sales War Room" to the delivery team.

o Serve as the key operational liaison, coordinating with the Sales Engineer on SOW scoping and the administrative lead on project tracking and resource planning.

o Lead the maintenance and optimize the use of our operational toolset, including JIRA and HubSpot, to ensure process transparency and efficiency.

Business Operations & Sales Support:

o Partner with the Sales Engineer and sales team to provide senior-level subject matter expertise on the scoping, pricing, and feasibility of complex Statements of Work (SOWs).

o Oversee the tracking of partner referral agreements and coordinate with accounting to ensure accurate and timely commission and fee processing.

o Lead the team in managing project metrics and financials at a high level, ensuring invoice requests are submitted correctly upon deliverable completion and acceptance.

What We're Looking For:

Experience: 5-10 years of progressive experience in cybersecurity services, consulting, or a technical operations management role.

Cybersecurity Expertise: Strong, practical knowledge of cybersecurity service delivery, including compliance frameworks (SOC 2, ISO 27001), penetration testing, vulnerability assessments and use of GRCs.

Leadership & Management Skills: Proven ability to manage, mentor, and develop technical team members, including both full-time employees and contractors. You are a leader who empowers your team.

Process-Driven Mindset: You are exceptionally organized, detail-oriented, and believe in the power of well-defined processes to drive efficiency and quality.

Collaborative Communicator: You possess excellent interpersonal and communication skills, with a demonstrated ability to coordinate effectively with clients, technical consultants, and internal sales and administrative teams.

Key Attributes: You are conscientious, dependable, and thrive in a fast-paced, growing environment where you can make a significant impact.

Technical Proficiency: Experience with project management tools (JIRA preferred) and CRM systems (HubSpot preferred) is highly desirable.

Job Types: Full-time, Permanent

Pay: $82,000.00-$87,000.00 per year

Benefits:

Employee stock purchase plan
On-site parking

Language:

English (required)

Work Location: Hybrid remote in Scarborough, ON M1W 3W6

Expected start date: 2025-09-02

Oppos Inc.

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Cybersecurity Operations Manager