Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our in

About the Role:

Ooma offers affordable VoIP home and office phone services along with home security through all major retail outlets in the US and CA. The role of the Key Account Manager - Retail is to drive unit sales targets and establish/maintain relationships with both new and designated retail customers to generate strategic growth. The Key Account Manager is also responsible for leading the charge on our ISP (Internet Service Provider) channel which includes business development, prospecting, contract negotiations, closing and managing the day to day needs of these partners while providing best-in-class customer experience.

Responsibilities:

Build annual (reviewed quarterly) strategic sales plans for key accounts. Growth strategies for each account is a requirement for this position. You will be accountable to identify the growth potential for each key account based on marketing plans, economic climate and seasonality
Plan and manage the full relationship between Ooma and assigned key accounts
Manage marketing spend, forecasting and reporting out to VP of Sales
Recruit new partners and leverage current partners to grow business. Interact with partners and key decision makers to identify new opportunities to sell Ooma products and services at retail and within the ISP channel.
Generate new ISP business opportunities to build our sales pipeline through both inbound and outbound efforts
Document all activities with ISP partners in Salesforce
Drive active engagement with new and existing leads through creative follow-up, partnering with Marketing on email blasts, fliers, materials
Collaborate cross-functionally to create new processes and refine existing processes through innovative thinking
Identifies, engages, onboards, and qualifies ISP partners with new solutions to expand Ooma's ISP Program
Deploy a variety of strategies to convey the value of partnering with and selling Ooma
Identify market opportunities with an ear to the ground to propose new product or service sectors
Participate in trade shows and industry events
Travel to meet with Key Accounts on a regular basis. Expectations and level of comfort to be reviewed with Manager

Requirements:

5+ years experience selling or managing products in Retail Distribution industry calling on accounts like Costco, Best Buy, Walmart, Staples a must
Experience working with telecommunications, VoIP and/or networking products a huge plus
Proficient in Microsoft Office
Prior experience with a CRM system (Salesforce) a plus
Track record of excellence across strategic, operational, and detail-demanding functional responsibilities
Highly organized and results oriented
Ability to communicate and empathize with all levels – executives, external customers and engineers.
Excellent interpersonal skills with the ability to develop effective customer relationships
Exceptional communication and presentation skills
Self-starter attitude and ability to exercise judgment and solve difficult problems without direct supervision, comfortable with ambiguity
Undergraduate degree preferred

What We Offer:

Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.

Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
RRSP Match
401k & employer match
Paid time off as well as corporate holidays observed

Ooma, Inc.

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Key Account Manager