Primary Responsibilities:

Lead strategic discovery sessions to better understand customer requirements and desires for increasing efficiency, content and data organization, enterprise social platforms, and improving business processes.
Partner with sales, marketing, service, and support teams during pre-sales to handle technical, project, and change management questions and objections from prospects.
Partner with Implementation Manager to be the Technical Resource in Proof of Concept managed trials and production pilot projects.
Help with pre-implementation support and provide pre-sales follow-up, technical training, value building, and other technical needs.
Work with partners to ensure best practices are being shared and followed.
Proactively help customers address all technical issues that may arise throughout the entire pre-sales cycle.
Ability to facilitate demonstrations, proof of concepts and public-facing presentations.
Create customer and partner connections to help grow Onix Networking name recognition in this space.
Quickly architect sound solutions for radically different customer environments.
Establish strategic customer relationships and become the technical go-to resource for answers as well as a trusted cloud advisor.
In-depth understanding and the ability to demonstrate expertise in designing, deploying, and engineering business process enhancements.
In-depth understanding and the ability to demonstrate expertise in usage, deployment, and administration of:
Productivity and Collaboration Platforms (Google Workspace and Microsoft 365 a plus)
Various Content Management Systems (LumApps and Happeo a plus)
Various Digital Asset Management Systems (AO Docs a plus)
Low and No Code development solutions (AppSheet a plus)

Staying in constant communication with customers to ensure Onix is addressing all of their needs during the pre-sales cycle.
Learning and maintaining an in-depth understanding of current and new technologies and industry standards.
Must be willing to travel domestically and internationally when required
Travel typically averages 30% but can spike up and down from the average

Required Skills and Experience

Minimum 3 years of customer-facing experience working as either Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant or similar roles or transferable experience.
BA/BS degree or equivalent practical experience.
Excellent understanding of Google Workspace or Microsoft 365
Understanding and Experience with Network Infrastructure (Firewalls, Routers, Switches & Wireless)
Understanding of WAN Technologies (MPLS, VPLS & SD-WAN)
Understanding of Data Center Technologies (Public & Private Clouds)
Understanding of Various Content Management Systems (LumApps and Happeo a plus)
Understanding of Various Digital Asset Management Systems (AOdocs a plus)
Understanding of Various Process Automation and Workflow Solutions
Understanding of software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and other related technologies)
Creative problem-solving skills and a drive to solve difficult issues.
Ability to work independently and prioritize effectively and balance multiple, disparate workstreams.
Strong written and verbal communication skills, as well as interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Experience presenting & building relationships from C-Suite to IT Operations.
Ability to stay positive and motivated while under pressure.
Ability to participate in multiple projects concurrently.
Customer-oriented and shows a bias for action.
Provide on-time, well-executed work that leads to excellent customer satisfaction
Able to expertly convey ideas and concepts to others.
Highly adaptable with the ability to learn new technologies quickly without direct oversight.
Bilingual (English and French Canadian)

Preferred Skills and Experience:

Enterprise Google Workspace (or relevant Microsoft 365) deployment and administration experience
Various Content Management Systems (LumApps and Happeo a plus)
Various Digital Asset Management Systems (AOdocs a plus)
Various Process Automation and Workflow Solutions
Experience with SharePoint

Education: Bachelor's Degree preferred but not required.

Travel Expectation: 30%

Job Types: Full-time, Permanent

Salary: $120,000.00-$140,000.00 per year

Benefits:

Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
Vision care
Work from home

Schedule:

Monday to Friday

Supplemental pay types:

Commission pay

Ability to commute/relocate:

Montreal, QC: reliably commute or plan to relocate before starting work (required)

Expected start date: 2022-11-14

Onix Networking Canada

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