Our Bank Security Department is seeking a new Fraud Analyst I to join their team at our Red Bank, NJ Headquarters!

At OceanFirst Bank, each one of our employees plays an important role in fulfilling the mission and taking responsibility to execute daily tasks in alignment with our core values. Together we foster an environment of respect, professionalism and diversity that makes OceanFirst a great place to work and do business.

Great benefits include: on-site fitness facility, hybrid schedule after initial onboarding has been completed (3 days in office, 2 days remote), employee perks & discount programs, tuition assistance, incentive compensation program, professional development opportunities, and more! Apply today to #BecomeOceanFirst and make an impact in the local community!

Primary Purpose

The Security Fraud Analyst I is responsible for greeting and tracking all visitors to the Corporate Office. This position will ensure visitor logs and badges are maintained and ensure guests are met by and/or escorted to their host. This position will also provide analysis and administration of security-related matters for the Bank, including programs used to detect, prevent, and mitigate fraud; access control; fraud alerts and database maintenance; and internal processes and reports. This position will also support the overall administrative operation of the Corporate Office.

Essential Duties And Responsibilities

Responsible for professionally greeting and screening all visitors to the Corporate Office. Determines visitor’s needs and ensures they are timely and accurately directed to their host. Answers and addresses multi-line incoming phone calls in a timely and polite manner. Clearly determines the purpose of the call and warm transfers to the appropriate party.
Maintains a safe, presentable, and professional lobby area at all times. Ensures adherence with department and Bank procedure, rules, and regulations.
Ensures mail and general deliveries are delivered to the General Services location of the corporate office for dissemination.
Monitor reception security. Ensures appropriate visitor management processes are followed and be aware of and report suspicious activity. Provide assistance in the coordination of the fire/evacuation plan for the Corporate Office.
Conducts account/transaction monitoring utilizing appropriate software, applications, and manual review where necessary to perform fraud analytics. Initiates and manages appropriate mitigation responses and techniques. Reviews alerts and potentially fraudulent activity with applicable departments and initiate account holds and blocks, as necessary. Research account activity and research documents and videos, as needed, with appropriate supervision.
In conjunction with Security Management, maintains the Bank’s alarm notification listings, updates video and alarm access control system, as necessary. Assists in the coordination and security system maintenance schedule and service requests for all branch/office locations.
Performs analysis of various reports submitted by Bank employees and outside data sources, including reviewing, and compiling Monthly Branch Security Reports.
Assists in review and triage of Fraud Alerts received; disseminates alerts to appropriate investigators. Disseminates related Security Alerts in a timely manner.
Assists in other administrative tasks to include updating reports, databases, policies and procedures, and special projects as directed.

Job Specifications

Knowledge, Skills & Abilities

Ability to analyze account activity and identify suspicious conduct.
Ability to maintain and report on confidential information in an appropriate manner.
Critical member of team. Must be reliable, dependable, and maintain a high degree of flexibility and confidentiality.
Demonstrated time management, organizational, planning, and problem-solving skills. Ability to multitask.
Strong written, verbal communication, listening, and interpersonal skills.
Microsoft Office Suite proficiency. Ability to assist with reports, and business correspondence.
Proven ability to prioritize multiple duties to maintain smooth office operation.
Maintain professional and courteous demeanor and appearance in greeting visitors.
Understanding of applicable laws and practices involved in bank security, including information privacy laws, access, release of information, and related technologies.
Ability to quickly learn Bank fraud detection software/systems.
Understanding of core and other systems utilized by the Bank.

Experience & Education

High School Diploma or equivalent required; college degree or related course work preferred.
3 years’ experience in banking in retail branch and/or operations environment. Demonstrated prior work experience in an office environment.

Internal and External Contacts

Frequent contact with all levels of Bank personnel.
External contact with vendors, and outside service personnel.

Working Conditions/Physical Requirements

Office environment. Ability to operate computer. Ability to communicate in order to exchange simple to complex information with individuals and groups. Ability to travel throughout Bank footprint.

Equal Opportunity Employer

OceanFirst is an equal opportunity employer. It is the Bank’s policy to grant Equal Employment Opportunity (EEO) to all qualified persons without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or expression (including transgender status), affectional or sexual orientation, marital status, familial status, civil union or domestic partnership (under applicable state law) status, veteran’s status or liability for service in the United States armed forces, disability (including AIDS and HIV infection), atypical hereditary cellular or blood trait, genetic information, or any other characteristic protected under applicable federal, state, or local law.

OceanFirst Bank

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Security Fraud Analyst I (On-Site)