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Department: Information Technology - Halifax Campus

Responsible to: Director, Information Technology

Responsibilities:

Provide leadership and coordination for the day-to-day operations of the IT Support team, ensuring consistent and effective technical support services across the organization.
Serve as the primary escalation point for advanced technical issues and support the resolution of complex system and infrastructure problems.
Coordinate cybersecurity activities to support the organization’s security posture and ensure alignment with established policies, standards, and risk management practices.
Provide hands-on technical support and operational assistance related to endpoints, servers, networks, and enterprise systems when required.
Support the implementation, maintenance, and continuous improvement of IT operational processes, standards, and documentation.
Collaborate with the Director of IT, operational leaders, and external vendors to support technology initiatives, service delivery, and system reliability.
Support organizational governance and compliance efforts related to IT systems, cybersecurity practices, and technology risk management.
Contribute to the development and mentorship of IT staff and help foster a culture of continuous improvement and service excellence within the IT team. Note: This role provides coordination and operational oversight of cybersecurity activities and does not function as a Chief Information Security Officer (CISO)

Tasks:

Provide day-to-day technical leadership and direction to the IT Support team.
Act as the primary escalation point for Tier 2 support issues.
Coordinate IT support coverage across all organizational locations.
Assist with onboarding, training, and mentoring of IT support staff.
Support the development and enforcement of IT standard operating procedures.
Monitor service desk performance and identify opportunities for improvement.
Coordinate cybersecurity activities in alignment with organizational policies and standards.
Serve as liaison with cybersecurity vendors, managed service providers, and consultants.
Support vulnerability management processes including patch coordination and remediation tracking.
Assist with cybersecurity awareness initiatives such as phishing education and staff training.
Support cybersecurity incident response activities including coordination, documentation, and follow-up.
Participate in risk assessments, security audits, and compliance activities as required.
Provide hands-on technical troubleshooting and support when required.
Assist with endpoint, server, and network troubleshooting.
Support system deployments, upgrades, and migrations.
Maintain documentation related to systems, procedures, and security practices.
Ensure consistent application of IT standards and configurations across organizational sites.
Work with the Director of IT to support operational planning and prioritization of IT initiatives.
Collaborate with clinical and operational leaders to support organizational technology needs.
Support technology systems managed outside the IT department through coordination and guidance.
Assist with vendor management, service reviews, and ongoing technology service evaluation.
Performs other duties as required

Qualifications :

Five years of progressive experience in information technology support or systems.
Degree or diploma in Information Technology and/or related field, or equivalent practical experience.
Certification in CompTIA Security+, Network+, Microsoft or equivalent.
Demonstrated experience providing technical leadership or acting as a team lead
Strong understanding of desktop, server, and network fundamentals
Working knowledge of cybersecurity best practices
Strong communication and organizational skills
Experience in a healthcare or regulated environment
Exposure to cybersecurity frameworks, standards, or assessments
Experience working with managed service providers or security vendors

Salary:

As per the Northwood scale

Effective Date: Immediately

Hours of Work: 80 hours biweekly (8 hour shifts)

To learn more about Northwood please visit our website www.northwood.care

Northwood is proud to be an inclusive employer that encourages diverse applicants. We thank all applicants however, only those selected for an interview will be contacted.

Benefits:

Casual dress
Company events
Company pension
Dental care
Employee assistance program
Extended health care
Life insurance
On-site gym
On-site parking
Paid time off
Store discount
Vision care

Experience:

IT: 5 years (preferred)

Licence/Certification:

CompTIA Security+, Network+ (preferred)

Work Location: In person

Northwoodcare Inc.

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