The Information Technology technician at NEXUS plays a crucial role in ensuring the organization’s seamless operation of computer systems and information technology. The IT technician provides comprehensive, confidential, and efficient IT system services and support to the management team and employees.

Location: Cranbrook, BC Status: Full Time, Permanent

More Details

Key Duties & Responsibilities

Technology Planning and Vision:

Collaborate with the reporting manager to develop and implement a vision for technology-related resources within the organization.
Ongoing review and update of the System and Technology Plan to align with organizational goals and needs.

System Setup and Maintenance:

Install and configure hardware and software for individual computers and agency-wide systems and networks.
Administer network accounts and passwords as required.
Maintain a log of required technology repairs and maintenance.

IT Risk Management and Best Practices:

Implement and maintain an IT Risks and Best Practices Plan to ensure the security and efficiency of technology systems.
Monitor security measures and troubleshoot any technology issues that arise.

Vendor Liaison and Contract Management:

Act as a liaison with contracted offsite IT services as necessary.
Review, monitor, and manage contracts with technology vendors, including internet providers, cell phone carriers, and printer providers.

Training and Policy Development:

Provide training to managers on the use of computers, software, and the Internet.
Create and update necessary policies concerning computer systems and information technology.

Research and Recommendations:

Research current and potential technology resources and services.
Make recommendations for the purchase of technology resources and equipment as authorized.

Backup Systems and Data Management:

Ensure backup systems are in place and effectual to safeguard critical data and information.

Online Sites:

Develop, implement, and monitor the ShareVision website and Open Future Learning platform.

Requirements

A bachelor’s degree in Computer Science, Information Technology, or a related field is an asset. Equivalent experience will be considered.
Proven experience in IT support and system administration, preferably in a non-profit or social services environment.
Strong understanding of network administration, hardware installation, and software configuration.
Excellent communication and interpersonal skills, as well as the ability to train others and collaborate effectively with vendors and internal stakeholders.
Detail-oriented with strong problem-solving abilities and a proactive approach to IT management.
Familiarity with IT security best practices and risk management principles.

Other Information

This position may require occasional evening or weekend work to address technology issues or perform system maintenance.
The IT technician must adhere to strict confidentiality policies regarding sensitive organizational and client information.

NEXUS is committed to supporting employment equity and diversity in the workplace. We encourage all qualified applicants, including Indigenous Peoples, persons with diverse abilities, visible minorities, women, persons of diverse sexual orientation, gender identity or expression, and others who may contribute to diversity at NEXUS.

In the spirit of reconciliation, we are committed to increasing Indigenous representation throughout our organization and encourage applicants to self-identify as First Nation, Metis or Inuit when applying.

Nexus Community Support Society

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Information Technology Technician