About NeuraFlash:

We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, MuleSoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey.

What sets NeuraFlash apart?

At NeuraFlash, our people form the core of our business and the soul of our brand. We hire individuals who inspire us and look at challenges as opportunities to create innovative solutions. You'll be provided with ongoing education and development opportunities via our Salesforce Partnership Program and mentorship programs created for our aspiring leaders. NeuraFlash is on the forefront of cutting-edge technologies and we understand by investing in you, we're investing in ourselves!

NeuraFlash is growing and hiring a Solution Engineer! As a member of our Solution Engineering team, you'll be heavily involved in the pre-sales process for a variety of cutting-edge technology projects primarily with Salesforce, Field Service, and more! Working closely with and reporting to our Manager of Solution Engineering, you will be responsible for demonstrating and creating value for NeuraFlash services and products for Salesforce, building technical credibility in compelling demonstrations, and creating accurate and competitive proposals for projects.

As a Solution Engineer, you'll contribute to our product development efforts and Einstein Product Portfolio through field feedback to our Product Managers. Our Product Managers collaborate closely with our Practice Leads and establish a best-in-class pre-sales process to provide high growth and penetration into key accounts in the Salesforce ecosystem.

YOU'LL HAVE THE OPPORTUNITY TO:

Demonstrate both Salesforce and NeuraFlash products/assets to customers
Lead discovery sessions, presentations, and workshops with prospects and customers
Gather requirements for large-scale field service and transformation projects
Create compelling demos and deliver to customers and prospects, showcasing the power of the Salesforce platform and the value of NeuraFlash as a Consulting Partner
Create and modify Proposals SOW's and create responses to RFP's working alongside the NeuraFlash delivery team
Help maintain and update lead management, pipeline & forecasting in Salesforce
Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements
Learn about Salesforce, Einstein, and our AI products and provide recommendations to customers and internal teams on leveraging Salesforce and AI to meet specific business needs
Collaborate closely with delivery on project scope & estimates and execute our pre-sales process to the highest degree
Provide customer feedback and solutions to product management to continue to advance our portfolio of AppExchange products
Continuously ensure the highest possible level of customer experience
Drive innovation in the areas of Salesforce capabilities and AI in full partnership with NeuraFlash's Field Service and AI teams

REQUIRED QUALIFICATIONS:

2 - 3 years experience selling CRM solutions/services - preferably Salesforce Field Service or a similar technology
2 - 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience
B.S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience

PREFERRED SKILLS:

2 - 3 years in a consulting role
Expert understanding of contact center telephony solutions
Solid understanding of the Salesforce Service cloud platform & architecture
A keen interest in learning rapidly in the AI Space
Strong customer facing skills
Attention towards detail with great communication skills
Team player
Passion to succeed and drive the company forward

What's it like to be a part of NeuraFlash?

Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, our India office, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team.
Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together.

The "Flashy" Perks:

Be in the right space: Work at the forefront of AI & Innovation on the Salesforce Platform.
Growth: In 2021, we grew our team by close to 90%, and we plan to do the same again this year! There's no limit to where your career at NeuraFlash can go.
L&D Program: We are invested in your success. This program was built to help our employees advance in their career in Salesforce and at NeuraFlash.
Mentorship Program: Each new team member is assigned a mentor to help them acclimate at NeuraFlash.
Monthly & Weekly Socials: We hold monthly & weekly virtual socials to have more opportunities to be together.
Company Retreats: This looks a little different in the age of COVID-19 but we gather the entire company twice a year to share stories & visions for NeuraFlash.

Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States, India, and British Columbia, Canada. If you prefer to work from your home, we can accommodate remote locations anywhere in the United States for our U.S. based employees, and anywhere within British Columbia for our Canadian employees !

NeuraFlash

New Jobs

Salesforce Solution Engineer (Field Service)