IT Support Engineer – Toronto

Who are we?

Neilson Financial Services is a rapidly growing FinTech company that provides Canada and the UK market with innovative, customer-focused, life insurance products. We make a difference to people’s lives by giving them certainty about caring for others: we are there for them when they can’t be there for their loved ones.

What you'll do…

As the IT Support Engineer, you will be our front line for IT support, handling 1st and 2nd line incoming queries and requests from both end users and from department leads. You will also be proactive in assisting with infrastructure projects, security activities and application support tickets raised by employees at Neilson Financial Services.

End User Computing: Assisting in the analysis and resolution of faults across software and hardware.
Overseeing and managing user accounts and licenses as a part of NFS employee movement process.
Administration activities (onboarding/offboarding, permissions, security, archiving).
Build laptops and workstations and deploy software as required.
Assist new office fit outs
Handling Service Desk (Zendesk) tickets to meet the SLA’s.
Providing technical support for users with varying levels of IT knowledge and competence.
Provide remote support for across all NFS offices.
Act upon system alerts and security alerts.
Maintain accurate documentation sets and perform knowledge transfer and best practise.
Suggesting improvements to existing processes and procedures.
M365 Management (Users, Groups, Messaging (Email), Teams).
Manage and take ownership of all scheduled and automated health checks and performance\capacity monitoring.

Who we are looking for…

Experience working in Service Desk / IT Support environment
Knowledge of Microsoft 365 cloud technologies including SharePoint, Exchange, Intune, Teams
Experience working with Azure or other Cloud technology
Windows desktop skills (Windows 10/11)
Understanding of networking infrastructure (switching, firewalls, wireless access points)
Understanding of Software/Hardware and ability to find solutions to issues
Excellent troubleshooting skills, Solid analytical and problem-solving skills
Ability to follow instructions and guidance to complete tasks
Excellent communication skills, both written and oral
Personal accountability and drive for excellence
Meraki Networking equipment experience
Honeywell security Systems
Understanding and ability to write SQL/MySQL queries
Application support using SQL databases
Mac OS support

Package

Salary $55,000 to $70,000 plus benefits ( Health & Dental)

Job Type: Full-time

Salary: $55,000.00-$70,000.00 per year

Benefits:

Casual dress
Company events
Dental care
Extended health care
Life insurance
Paid time off
Vision care

Schedule:

8 hour shift
Monday to Friday
Weekend availability

Experience:

SQL: 1 year (required)

Application deadline: 2022-04-24

Neilson Financial Services

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IT Support Engineer