Job Purpose:

The Support Analyst is responsible to provide technical support to NSSL’s internal and external clients.

Main Responsibilities:

Provide Service Desk technical support to users either via phone, email or desk side as required
Providing support and troubleshoot for a variety of technologies including but not limited to: end-user devices, application and server configurations, and cyber security related tools.
Manage system/server resources including performance, capacity, availability, serviceability, and recoverability.
Monitoring client environments and actioning activity as required.
Develop and document systems administration standard operating procedures.
Maintain baseline system security according to organizational policies.
Accurately & timely logging of problems & resolutions for assigned tickets in the Helpdesk tool
Install, update, and troubleshoot systems/servers.
Responsible for effectively developing, testing, recommending, and implementing new IT systems and processes.
Conduct functional and connectivity testing to ensure continuing operability.
Participates in continuous learning activities including training, self-study, and hands

on testing and trial of new technologies

Manage accounts, application permissions, and access to systems and equipment.
Microsoft 365 Administration (Email, Azure Active Directory, SharePoint etc.)
Execute or manage vendors for repairs on faulty hardware and procurement of new devices.
Maintain end-user device inventory.
Some minor building maintenance duties
Other duties as required.

Qualifications:

Exceptional customer service and interpersonal skills, with a focus on rapport-building
Ability to clearly communicate over email and phone
2 years of experience of related customer service experience
Minimum 2 years enterprise server administration (Linux, Windows). Scripting experiences an asset.
Knowledge of performance tuning tools and techniques.
Skill in monitoring and optimizing system/server performance.
Skill in operating system administration. (e.g., account maintenance, data backups, maintain system performance, install and configure new hardware/software).
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a fast-paced environment
Knowledge of system administration, network, and operating system hardening techniques.
Experience working in relational databases and SQL skills.
Experience working with MS365, Google Enterprise, Android and Mobile Device management an asset.
IT Asset Management skills an asset.
Experience working in a team-oriented, collaborative environment.
A college diploma or university degree in the field of computer science or equivalent experience is an asset.
Warehouse/distribution/logistics/transportation experience is an asset

Job Type: Full-time

Schedule:

Experience:

Work Location: In person

National Shunt Service LLC